Facilities Manager

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Position Overview

The Facilities Manager serves as the single point of contact responsible for comprehensive facilities management operations. Working closely with the Regional Manager and Corporate Real Estate team, this role ensures the delivery of exceptional facility management services while maintaining the highest standards of safety, efficiency, and client satisfaction. The position requires 24 / 7 accountability for assigned building operations and the coordination of all tenant requirements and service delivery.

Key Responsibilities

Facility Operations Management

Serve as the single point of accountability for efficient and timely execution of all facility processes with 24 / 7 responsibility for assigned building

Drive performance against client Key Performance Indicators (KPIs) and ensure measurable results

Resolve facility management issues on-site with appropriate escalation protocols

Manage operating expense budgets including preparation of monthly variance reports

Initiate and manage purchase order requests for goods and services within area of responsibility

Team Leadership & Vendor Management

Lead and manage diverse facility teams including custodians, technicians, groundskeepers, and external contractors

Manage subcontractors and suppliers to deliver goods and services according to contract specifications and performance expectations

Collaborate with Regional Manager to oversee maintenance and repair service delivery

Conduct regular performance reviews and provide ongoing coaching and development

Safety & Compliance

Establish and maintain a safety-first culture through promotion of safe work practices, timely training, and recognition programs

Implement safety tools including Take 2s, Pre-Task Plans (STA), Safe Operating Practices, Safety Observation tours, and Incident Investigations (5 Whys)

Ensure regulatory and standard safety requirements are implemented and maintained

Drive safety culture adoption across portfolio including subcontractors, suppliers, and visitors

Client & Stakeholder Relations

Ensure exceptional client satisfaction with facility management service delivery

Monitor and actively work to increase customer satisfaction metrics

Serve as primary point of contact with site occupants, property management, and landlords

Conduct informational tenant meetings as required

Support client Emergency Response and Evacuation plan coordination

Environmental & Energy Management

Participate in Energy and Environmental meetings with appropriate follow-up on identified issues

Support sustainability initiatives and environmental compliance requirements

Required Skills & Qualifications

Leadership Experience : Proven ability to lead, motivate, and manage diverse teams in a facilities environment

Facilities Management Knowledge : Demonstrated understanding of facility operations, maintenance, and building systems

Budget Management : Experience managing operating expense budgets and financial reporting

Safety Management : Knowledge of safety protocols, regulatory compliance, and safety culture development

Problem-Solving : Strong analytical and decision-making skills with ability to resolve complex facility issues

Communication Skills : Excellent verbal and written communication abilities for stakeholder management

Customer Service : Strong customer service orientation with focus on client satisfaction

Project Management : Ability to deliver results within established timelines and manage multiple priorities

Preferred Skills & Qualifications

Education : Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

Certifications : Relevant facilities management certifications (CFM, SFP, FMP, or similar)

Industry Experience : 3-5 years of facilities management experience in commercial real estate

Technical Skills : Proficiency with CMMS software, Microsoft Office Suite, and facilities management systems

Vendor Management : Experience managing service contracts and vendor relationships

Emergency Management : Experience with emergency response planning and business continuity

Energy Management : Knowledge of energy efficiency programs and environmental sustainability practices

Multi-site Experience : Experience managing multiple facilities or large portfolio operations

Location :

onsite at General Motors CCA

Compensation :

$80-90,000 + 10% target bonus

Estimated compensation for this position :

80,000.00 - 95,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.

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