ServiceNow Lead Engineer I - Platform Operations

Overview

ServiceNow Lead Engineer I - Platform Operations at KPMG US. This is a hybrid work opportunity within the Digital Nexus technology organization.

KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services and focus on delivering real results for clients. Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports communities.

Responsibilities

• Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications

Additional Information

KPMG complies with all local / state regulations regarding displaying salary ranges. Salary ranges are provided where required and depend on location, responsibilities, experience, and certifications. KPMG offers a comprehensive compensation and benefits package including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, personal well-being benefits, and paid time off. Benefits details vary by eligibility and location. For salary transparency, see the pay ranges by city on our site.

Follow this link to obtain salary ranges by city outside of CA : .html / ?id=6707_9_25

KPMG is an equal opportunity employer. We recruit on a rolling basis and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. No phone calls or agencies please.

Job Details

Locations and Related Roles

Get notified about new Operations Engineer jobs in Hartford, CT. Salary data examples from related roles and locations are provided for reference and may not reflect current openings.

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