operations manager, Starbucks Roastery Chicago

Operations Manager, Retail

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve plays an important role in the broader Starbucks portfolio. Starbucks Reserve celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Reserve Kitchens across the US. World class customer service starts at the front door with our Retail team. Here, we focus on welcoming every guest that enters our space in a warm and welcoming manner. Each Roastery offers exclusive merchandise that showcases the craft and passion of coffee while highlighting hometown pride and local artists. Our retail collection is curated to celebrate the community surrounding our flagship locations. Retail partners can inspire an at-home coffee experience for our guests by sharing their expertise on our variety of brew methods and exclusive Reserve coffee roasted fresh in house. Our focus is to create personalized shopping experience for each.

This job contributes to Starbucks success by leading a team of partners to operate a profitability driven business by creating the best Starbucks Reserve Experience for our customers and partners. The operations manager is required to regularly and customarily exercise discretion in managing the overall customer experience in their zone and store. This position also involves collaboration with market and peer management team, supervising, directing, coaching and training the workforce, ensuring customer satisfaction, stewarding product and brand quality, managing the financial performance of zones or a store and making staffing decisions. The operations manager is accountable for customer and partner experience and business performance of a store or specific zones within the store, including revenue, waste, inventory, labor spend management and operating expenses. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. This role is based on-site at a Reserve or Roastery location and requires open availability to ensure the incumbent can meet the needs of the business.

As an operations manager you will :

Leadership

• Set goals for the work group, developing organizational capability, and modeling how we work together by :
• Leading a team of hourly partners to deliver world class customer and partner experiences.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep their zone and store operating to standard and to set a positive example for the entire store team.
• Display a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service.
• Manage with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks.
• Demonstrate ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process.
• Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promote a positive attitude, confidence in leadership and collaborative teamwork to achieve business results.
• Drive and support the implementation of company programs, procedures, methods and practices to promote Starbucks key messages and achieve a competitive advantage.
• Set clear expectations, delegate and communicate key responsibilities and practices to partners within their store or zone to ensure smooth flow of operations.
• Develop relationships in the retail market to keep current with industry talent, benchmarking & identifying industry trends.
• Stay abreast of the business and competitive landscape, trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store and / or zone team to achieve operational goals.

Planning and Execution

Business Requirements

Partner Development & Team Building

We'd love to hear from people with : 5-7 years of progressively responsible experience in retail OR 2+ years in a managerial role in a complex environment. Experience and proven ability to work collaboratively with other managers in a multi-department / zone complex business environment. Experience and proven capability in financial management and profit and loss responsibility. Experience and proven effective decision-making and operational problem-solving to achieve business optimization. Ability to increase store sales and profitability through operational improvement. Manage conflict, lead and hold others accountable. Ability to recruit, assess, train, develop and promote partners. Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays. 21+ years of age. Ability to carry 35 pounds on a consistent basis.

Preferred Qualifications :