Job Description
Job Description
Onsite with Hybrid Opportunity
$19 - $20 an hour
Do you thrive in a fast-paced environment where accuracy, service, and teamwork matter? Prime Health Services is looking for a detail-oriented, customer-focused Operations Associate to join our growing team. In this role, you’ll support several operational departments, ensure data quality, and help maintain a smooth, professional experience for our clients, providers, and internal teams.
If you enjoy being the dependable “go-to” person who keeps things running seamlessly, this is the role for you!
What You’ll Do
As an Operations Associate, you’ll work across several key operational areas, including :
Data Integrity
- Communicate daily with medical provider offices to verify demographics
- Research information, respond to emails, and update internal databases
- Route questions to the appropriate internal teams
Data Quality
Support audits and special projects to ensure accuracy and complianceReview client contracts and partner network dataIdentify trends and share findings with managementData & Contract Entry
Enter provider demographic and reimbursement detailsScan, file, and assist with basic reportingEnsure welcome packets and outgoing mail campaigns are completed accurately and on timePanel Building
Build and maintain accurate medical provider panels for workers’ compensation clientsLog client requests and ensure updates are completed promptlyReception Support
Welcome visitors, clients, and vendorsAnswer main phone lines and route callsMaintain break areas and manage supply orderingAssist with meeting set-ups, mail distribution, and general office tasksWhat You Bring
High School Diploma or GED required; Associate or Bachelor’s degree preferred2+ years of clerical or customer service experience—healthcare experience strongly preferredStrong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)Excellent written and verbal communication skillsAbility to multitask, stay organized, and thrive in a fast-moving environmentStrong attention to detail, confidentiality, and reliabilityWhy You'll Love Working at PHS
Benefits
Medical Insurance (high-deductible plan with HSA)Dental and Vision InsuranceCompany-paid short-term & long-term disabilityCompany-paid group term life insuranceGenerous PTO : 160 hours (4 weeks) annually, with rollover and cash-out optionsFitbit program with monetary rewardsEmployee recognition programsCorporate office amenities including :– Specialty coffee machines
– Smoothie bar
– Assorted teas
– Fruit provided by the company
– Collaborative workspaces
– Onsite market
Frequent employee events : potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!About Prime Health Services
Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we’ve partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.
Compensation details : 19-20 Hourly Wage
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