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Operations Associate

Operations Associate

Prime Health Services, Inc.Franklin, TN, US
22 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Onsite with Hybrid Opportunity

$19 - $20 an hour

Do you thrive in a fast-paced environment where accuracy, service, and teamwork matter? Prime Health Services is looking for a detail-oriented, customer-focused Operations Associate to join our growing team. In this role, you’ll support several operational departments, ensure data quality, and help maintain a smooth, professional experience for our clients, providers, and internal teams.

If you enjoy being the dependable “go-to” person who keeps things running seamlessly, this is the role for you!

What You’ll Do

As an Operations Associate, you’ll work across several key operational areas, including :

Data Integrity

  • Communicate daily with medical provider offices to verify demographics
  • Research information, respond to emails, and update internal databases
  • Route questions to the appropriate internal teams

Data Quality

  • Support audits and special projects to ensure accuracy and compliance
  • Review client contracts and partner network data
  • Identify trends and share findings with management
  • Data & Contract Entry

  • Enter provider demographic and reimbursement details
  • Scan, file, and assist with basic reporting
  • Ensure welcome packets and outgoing mail campaigns are completed accurately and on time
  • Panel Building

  • Build and maintain accurate medical provider panels for workers’ compensation clients
  • Log client requests and ensure updates are completed promptly
  • Reception Support

  • Welcome visitors, clients, and vendors
  • Answer main phone lines and route calls
  • Maintain break areas and manage supply ordering
  • Assist with meeting set-ups, mail distribution, and general office tasks
  • What You Bring

  • High School Diploma or GED required; Associate or Bachelor’s degree preferred
  • 2+ years of clerical or customer service experience—healthcare experience strongly preferred
  • Strong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)
  • Excellent written and verbal communication skills
  • Ability to multitask, stay organized, and thrive in a fast-moving environment
  • Strong attention to detail, confidentiality, and reliability
  • Why You'll Love Working at PHS

    Benefits

  • Medical Insurance (high-deductible plan with HSA)
  • Dental and Vision Insurance
  • Company-paid short-term & long-term disability
  • Company-paid group term life insurance
  • Generous PTO : 160 hours (4 weeks) annually, with rollover and cash-out options
  • Fitbit program with monetary rewards
  • Employee recognition programs
  • Corporate office amenities including :
  • – Specialty coffee machines

    – Smoothie bar

    – Assorted teas

    – Fruit provided by the company

    – Collaborative workspaces

    – Onsite market

  • Frequent employee events : potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!
  • About Prime Health Services

    Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we’ve partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.

    Compensation details : 19-20 Hourly Wage

    PI23a8ea6cf6ae-25405-39097504

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    Operation Associate • Franklin, TN, US

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