Workflow Design Engineer - Service Now

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Workflow Design Engineer - Service Now (Senior Talent Acquisition / Compliance & Talent Acquisition Strategist framing in original)

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. We are committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences.

The Workflow Design Engineer - Service Now works directly with firm clients, stakeholders, and the internal ServiceNow development team to design and deliver efficient, cost-effective solutions on the ServiceNow platform. Acting as a subject matter expert, this role ensures legal team requirements are translated into scalable ServiceNow workflows, applications, and automations while adhering to development best practices and governance standards. Responsibilities include evaluating and optimizing existing ServiceNow processes for performance and maintainability, documenting and updating developer standards, and ensuring proper supporting documentation for all solutions. The position will also focus on process re-engineering and workflow implementation.

Essential job functions include :

• Provide engineering solutions, and consulting, on Service Now workflow identification, optimization and implementation strategy for litigation and transactional matters including design, development, implementation and documentation of workflows based on interaction with legal teams and clients.
• Utilize exceptional expert level programming experience and capabilities enabling highly efficient workflow processes.
• Work with litigation and transactional practice group leaders, attorneys, business managers, and clients to ensure maximum productivity of legal personnel with appropriate use of Workflow Design solutions.
• Lead pre and post project analysis to discover and reduce workflow inefficiencies and obstacles, and identify, design, and apply quality control processes and improvements.
• Construct workflow charts and diagrams, study system capabilities, and assist in writing specifications.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Effectively communicating insights and plans to cross-functional team members, management, and firm clients.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain user confidence and project operations by keeping information confidential and keeping stakeholders informed.
• Learning or expanding knowledge of legal practice specific processes and procedures.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Other duties as coordinated or assigned from time to time by Senior Director of Information Technology and Information Governance.

Position Requirements

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and / or perform the essential functions of a position. Please reach out to our HR team to request an accommodation.

Compensation And Benefits

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows :

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including : medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please submit a cover letter and resume when applying.

EOE / Minority / Female / Disabled / Vet. Principal Applicants Only.

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