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IT Systems and Operations Coordinator
IT Systems and Operations CoordinatorEarthley Wellness • Columbus, OH, US
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IT Systems and Operations Coordinator

IT Systems and Operations Coordinator

Earthley Wellness • Columbus, OH, US
11 days ago
Job type
  • Full-time
Job description

Overview

IT Systems & Operations Coordinator

Location : Columbus, OH (Hybrid, must be Ohio-based)

Department : IT

Employment Type : Full-Time

Compensation : Commensurate with Experience

About Earthley

Our mission is simple : to change the way the world sees healthcare. We offer 100% clean, natural products, with no compromises and no toxins. Through education and transparency, we empower families to take control of their well-being. From herbal remedies to body care and supplements, every product is crafted with integrity, supported by research, and produced in-house.

Job Overview

The Information Technology team at Earthley is seeking an IT Systems & Operations Coordinator responsible for centralizing the day-to-day administration of Earthley's systems. This role ensures access is governed, operations remain consistent, and e-commerce functionality is reliable.

Primary focus areas include User & Access Management, System Administration, E-Commerce, Procurement, Governance, and Compliance. We seek an individual who is a self-starter, detail-oriented, and a strong collaborator.

Objectives of This Role

  • Manage internal system access and account role identification (Identity Collaboration with the IT Development team on quality testing. Management — in conjunction with third-party vendors, HR, and IT).
  • Collaborate with the IT Development team on quality testing.
  • Manage and configure e-commerce coupons and discounts.

Key Responsibilities

User & Access Management

  • Provision and deprovision user accounts across all core systems.
  • Enforce role-based access control (RBAC) and least-privilege principles.
  • Conduct quarterly access reviews and maintain audit logs.
  • Coordinate with HR for onboarding, offboarding, and same-day termination removals.

    • Systems Administration

  • Manage access, permissions, and governance for Earthley Admin.
  • Support company systems including ProTracker, Freshservice, ShipBob, Monday.com, Klaviyo, Crazy Egg, and other departmental applications as needed.
  • Serve as the central owner for system access and usage consistency across Finance, Marketing, Customer Service, and other departments.

    • E-Commerce QA & Promotions Support

  • Validate checkout flows, pricing, discounts, coupons, and promotions in staging and production.
  • Coordinate with the Marketing Department to ensure accuracy of promotions and customer-facing functionality.
  • Maintain structured quality assurance processes and documentation for e-commerce updates.

    • Procurement & Systems Inventory

  • Track license counts, spend, and renewal dates across platforms.
  • Maintain a comprehensive systems inventory across all departments.
  • Oversee secure decommissioning and data management for systems no longer in use.

    • Governance & Compliance

  • Maintain system documentation, Standard Operating Procedures (SOPs), and runbooks.
  • Support data governance practices, including retention enforcement and vendor / contract alignment.
  • Contribute to incident response readiness and audit preparedness.

    • Tier 1 IT Support

  • Handle basic tickets such as password resets, access requests, and troubleshooting.
  • Escalate complex issues to developers, vendors, or IT leadership.

    • Skills And Qualifications

  • 2–4 years of experience in IT support, SaaS / e-commerce administration, QA, or related role.
  • Strong organizational skills and attention to detail.
  • Ability to execute repeatable QA test plans.
  • Familiarity with SaaS systems and e-commerce operations.
  • Knowledge of access management, RBAC, and IT governance practices.
  • Strong communication skills and ability to collaborate across departments.

    • Preferred Qualifications

  • Experience supporting e-commerce environments.
  • Familiarity with tools such as ProTracker, ShipBob, Klaviyo, and Monday.com.
  • Understanding of compliance frameworks or audit processes.
  • Demonstrated ability to manage multiple systems and vendors effectively.

    • Physical Requirements

  • Ability to sit and work in front of a computer for at least 8 hours per day.
  • Ability to use standard office equipment, including a computer, keyboard, mouse, and telephone, for prolonged periods.

    • What We Offer

  • Competitive compensation and health benefits package
  • Access to holistic healthcare
  • Paid time off
  • $50 monthly allowance for free products and a 35% employee discount
  • A supportive, purpose-driven team culture

    • Join Our Mission

    We invite you to apply if you are a passionate IT professional who values natural wellness and enjoys building and improving systems. At Earthley, you will play a key role in the day-to-day administration and optimization of IT systems that support our mission to make natural health accessible to all.

    Equal Opportunity Employer

    Earthley Wellness is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

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