Admission Support Assistant

Graduate Admission Support Assistant

The Graduate School is seeking a Graduate Admission Support Assistant to provide administrative support for the admission team. The Graduate Admission office is a dynamic environment, managing and processing over 15,000 applications for both degree-seeking and nondegree programs each year. The successful candidate will be dependable, resourceful, highly organized, and possess excellent customer service and communication skills. They will have the ability to work quickly and efficiently with complex technical systems, and juggle multiple priorities in a fast-paced office environment.

This professional will join an office that offers a challenging and supportive work environment. Engaged and dedicated staff members collaborate to enhance the educational experience of all graduate students at Princeton. The work is extraordinarily rewarding, multi-faceted, always evolving, and meaningful.

Responsibilities

Customer Service :

• Serve as the first point of contact in a busy admission office.
• Answer, screen, and forward calls; provide detailed admission information.
• Respond to email inquiries and reach out to campus contacts as needed.
• Greet prospective applicants, explain the admission process, and provide details about academic departments.
• Maintain front desk reference materials.
• Review inquiries via the Service Now portal and maintain Knowledge Base articles.

Admission :

Nondegree Programs :

Onboarding & Arrival :

General Administrative Support :

Qualifications

Essential :

Preferred :

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education / training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

36.25

Eligible for Overtime

Yes

Benefits Eligible

Yes

Probationary Period

90 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver's License Required

No

Salary Range

$55,000 to $61,000