Talent.com
Customer Service Representative
Customer Service RepresentativeAddison Group • Rockville, MD, US
Customer Service Representative

Customer Service Representative

Addison Group • Rockville, MD, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Our client in Rockville, MD is seeking a Customer Service Representative to join their team! The role of the Customer Support Representative encompasses engaging with clients across diverse sectors with the primary focus on delivering exceptional service related to their orders and inquiries.

Responsibilities on a Daily Basis:

  • Engage with customers and partners, employing effective communication and troubleshooting techniques. This involves proactive learning, strengthening relationships, and advocating for them via phone, chat, and email.
  • Swiftly and accurately resolve issues and inquiries while managing the support queue. This includes monitoring and tidying up tickets, as well as gathering necessary details from customers to ensure appropriate responses. When needed, escalate matters to the Leadership team.
  • Keep customers and internal teams informed about the status of pending support tickets through timely updates.
  • Channel customer feedback to relevant internal teams.
  • Uphold rigorous service level standards, surpassing various metrics including contact center benchmarks, NPS scores, quality assurance evaluations, and adherence to schedules.
  • Address customer and partner needs by devising alternative solutions that balance risk mitigation with meeting requirements.
  • Elevate the customer and partner experience by proactively highlighting pain points, proposing continuous improvement strategies, and suggesting enhancements for employee experiences.
  • Play a role in shaping company culture and strategic vision, working towards organizational objectives, and exemplifying the Core Values.
  • Dedicate attention to personal growth by staying current on assigned training, continuous improvement methodologies, and actively pursuing a personal development plan that identifies areas for skill enhancement.

Requirements:

  • Demonstrate adaptability in a fast-paced, dynamic environment, exhibiting the ability to discern situational cues and adjust personal, interpersonal, and leadership approaches accordingly.
  • Familiarity with any ticketing system is advantageous.
  • Proficiency in multitasking within a rapid-paced setting.
  • Possess strong listening and organizational proficiencies.
  • Exhibit excellent customer service skills in both verbal and written communication.
  • Establish a track record of meeting customer needs while maintaining high levels of satisfaction.
  • Hold an undergraduate degree or equivalent practical experience.
  • Display the capability to grasp general manufacturing guidelines for different processes.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Create a job alert for this search

Customer Service Representative • Rockville, MD, US

Similar jobs

Customer Service Representative

ATC FitnessArlington, TN, USA
Full-time
Quick Apply

ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South.We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team.Join a team tha...Show more

Customer Service Representative

Southern Maryland OilLa Plata, MD, United States
Full-time

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we a...Show more

 • Promoted

Sales and Customer Service Representative

Atomic Promotions IncArlington, VA, US
Full-time
Quick Apply

Join Our Team as a Sales and Customer Service Representative!.We are o ne of the nation's fastest-growing firms in the industry.We are at the forefront of brand engagement and customer acquisition,...Show more

Customer Service Representative

FYZICAL Therapy and Balance CentersRockville, MD, US
Full-time
Quick Apply

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Rockvil...Show more

Remote Customer Service Representative

Spade RecruitingWashington, DC, United States
Remote
Full-time

In this role, you'll connect with members who have requested information about their available benefits.Your daily activities will include managing inbound and outbound calls, scheduling and confir...Show more

 • Promoted

Insurance Representative

HealthMarketsColumbia, MD, US
Full-time

If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...Show more

 • Promoted

Customer Sales Representative - Home Based

Beacon National AgencyAlexandria, VA, US
Remote
Full-time
Quick Apply

Ignite Your Sales Potential with Beacon National Agency!.Beacon National Agency is actively seeking highly driven and charismatic individuals to join our dynamic team as Remote Customer Sales Repre...Show more

Customer Service Representative - Remote

American Income Life Insurance CompanyAlexandria, VA, US
Remote
Full-time
Quick Apply

We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!.The Company is expanding in our territories ...Show more

Alterations Customer Service Representative

David's Bridal, LLC.Rockville, MD, United States
Part-time

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee...Show more

 • Promoted

Sales Associate - Customer Service Representative

Battery Life, LLC dba Batteries PlusAlexandria, VA, USA
Full-time +1
Quick Apply

Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay.We are actively searching for the ideal person to join our Customer Serv...Show more

Savers / Value Village Careers - Customer Service Associate

Savers Thrifts StoresColumbia, MD, United States
Full-time

Description Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $16.Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $16.Clothing Sor...Show more

 • Promoted

Customer Service Representative

Johnson Insurance Group, Inc - Allstate InsuranceWaldorf, MD, United States
Full-time

Benefits:License reimbursement 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & developm...Show more

 • Promoted

Customer Service Representative

Virginia Linen Service IncCapitol Heights, MD, USA
Full-time
Quick Apply

Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Lo...Show more

Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite

Latitude IncRockville, Maryland, United States, 20850
Full-time

Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite.We are seeking a professional and detail-oriented.Customer Service Representative with experience in the.Accou...Show more

Showroom Customer Service Representative

Ferguson Enterprises, Inc.Washington, District of Columbia, United States
Full-time
Quick Apply

Since 1953, Ferguson has been a source of quality supplies for a variety of industries.Together We Build Better infrastructure, better homes and better businesses.We exist to make our customers’ co...Show more

Remote Customer Service Representative – Product Testing

GLOCPAEldersburg, Maryland
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Sales Representative (Remote)

North Pointe StrategiesAlexandria, VA, United States
Remote
Full-time

Unlock Your Sales Potential from Anywhere - No Experience Needed!Are you eager to launch a rewarding career in sales without the commute?North Pointe Strategies is rapidly expanding, and we're look...Show more

 • Promoted

Customer Service Representative

TradeJobsWorkforce22243 Arlington, VA, US
Full-time

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p...Show more