Gumbo Limbo - Guest Services Specialist - P / T

Job Opportunity at Gumbo Limbo Nature Center

Location : Gumbo Limbo Nature Center

Schedule : Tuesday, Wednesday, and Sunday : 8 : 30 am - 4 : 30 pm. Weekend, evenings, and holidays as required.

General Definition of Work : Performs intermediate paraprofessional clerical work and assists with the daily operations of the community center and box office; provides customer service in a municipal office setting. Work is performed under general supervision.

Essential Functions

• Completes lead work in box office and at front desk.
• Provides exceptional customer service.
• Provides research and analysis of various programs.
• Implements customer service training programs.
• Resolves customer issues.
• Processes customer refunds and cancellations.
• Handles token machine cash outs and money collection.
• Relays accurate information to the public.
• Acts as a receptionist, answers telephone inquiries.
• Operates standard office equipment.
• Provides tours to new staff and to the public.
• Provides back-up for ride operators.
• Creates spreadsheets to track attendance figures.
• Completes daily deposits.
• Maintains and updates customer records.

Related Tasks :

Knowledge, Skills and Abilities

Knowledge of :

Skilled in :

Ability to :

Minimum and Preferred Qualifications

Education and Experience :

Special Requirements :

POST-OFFER BACKGROUND REQUIREMENTS : The background check process for this position may include :

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

CITY OF BOCA RATON - BENEFITS SUMMARY Part-Time Employees

ELIGIBILITY REQUIREMENTS : To be eligible to receive Paid Leave and to contribute to the 457 Deferred Compensation Plan, a part-time employee must have worked at least 1,040 hours in the prior fiscal year.

PAID LEAVE : Employees who work a minimum of 1,040 hours per fiscal year will receive twelve (12) hours of Paid Leave on October 1st. This Paid Leave shall be used no later than September 30th of that fiscal year or it will be forfeited. These hours may not accumulate and may only be granted with the approval of the employee's supervisor. This paid leave has no cash value at separation of employment.

MISSION SQUARE 457 DEFERRED COMPENSATION PLAN : Employees who work a minimum of 1,040 hours per fiscal year will be allowed to participate in the 457 Deferred Compensation Plan. The City will not provide any matching funds.