Aesthetic Coordinator

Job Description

Job Description

Medical Practice : The Spiegel Center

Company : Premier Plastic Surgery Partners

Title : Aesthetics Coordinator

Compensation : Full Time, Salaried with Commission

Location : Newton, MA

Job Summary :

Are you an outgoing individual with exceptional communication skills and a talent for building relationships, particularly in the realm of aesthetic services? Do you thrive in a performance-driven environment, with a proven track record in successful aesthetic sales? If these qualities describe you, you could be the perfect fit for our team!

As an Aesthetics Coordinator, you will play a pivotal role in helping individuals achieve their aesthetic aspirations. This involves promoting and selling our comprehensive suite of nonsurgical and surgical cosmetic treatments. You will consult with patients, review concerns, obtain payments, schedule appointments, coordinate doctor communications and establish an ongoing relationship with our patients who travel from around the world for our services.

This role requires excellent written and verbal communication skills, problem solving, multi-tasking, proven success in sales and expertise in patient relationship nurturing. You must be poised, professional, creative, eager to succeed, passionate and charismatic. Background in aesthetics is a strong plus.

About Premier :

Premier Plastic Surgery Partners, LLC is a fast-growing national partnership that is comprised of leading board-certified plastic and facial plastic surgeons and aesthetics professionals who deliver exceptional patient experiences. We offer a wide range of surgical and nonsurgical cosmetic procedures combined with high-quality customer service to our patients. For more information, visit us at www.premierpspartners.com.

Responsibilities :

Patient Care Coordination

• Actively assist patients throughout the process from the time they enter the practice to consultation, photography, decision making, follow up and obtain reviews of their experience
• Utilize a consultative selling approach to identify ways to help patients achieve their aesthetic goals
• Establish strong relationships and communications with patients via phone, email and texting
• Greet and check in patients upon arrival
• Schedule and confirm appointments for patients
• Create quotes for patients, discuss the quotes, complete transactions
• Answer inquiries and follow up with current patients
• Help create before and after pictures and videos to post to Instagram, Facebook and RealSelf
• Outreach to in-house surgical patients to ensure high aesthetic conversion rates
• Provide an exceptional experience for every prospect and patient, demonstrating a commitment to excellence
• Provide regular status updates on leads and opportunities to ensure timely responses and report on lead quality for marketing optimization

Customer Service and Practice Support

Greet patients and visitors in a friendly and professional manner

Manage inquiries and follow up with current patients

Support the office manager with other practice management tasks as needed

Maintain an organized, full schedule for the doctor

Work with the team to create and meet quarterly and yearly goals

Keep track of inventory and products used

Assist patients with seeking reimbursement through their insurance for procedures like electrolysis and mole removals

Keep office tidy - scan, upload and shred documents and meet deadlines in a fast-paced, quickly changing environment

Qualifications :

Required :

Education : high school diploma or equivalent

3+ years of demonstrated success in a fast-paced, consultative plastic surgery or aesthetic sales environment

Prior experience in Plastic Surgery, Dermatology, or a Medical Spa

Proficient in using office software and electronic medical record systems

Excellent interpersonal and communication skills, including the ability to build rapport with patients and team members

Strong organizational and time management skills

Preferred :

4+ years of experience in plastic surgery or medspa industry

Experience working in an aesthetics or medical support role

Strong knowledge of aesthetics terminology and procedures

Experienced in managing accounts with an online CRM (Zoho, Hubspot, etc.)

Knowledge of Nextech and other practice management systems