Commercial Collections Representative

Commercial Collections Representative

Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. In this role, you will support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research. Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans, review account equity to determine loss projections, monitor portfolio for policy compliance and adherence to risk ratings, assist in the training of entry level staff, participate in conducting issue specific training in conjunction with Manager, utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue, lead by example, handle core assignments effectively while taking on additional responsibilities, collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications : 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.

Desired Qualifications : Customer service / Customer Care experience, experience with Accounts payable / Accounts receivable, intermediate Microsoft Office (Word, Excel, and Outlook) skills, excellent verbal, written, and interpersonal communication skills, ability to provide strong customer service while actively listening and responding in an appropriate manner, excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change, sound analytical skills with high attention to detail and accuracy, experience delivering results in a fast-paced, deadline driven environment, sound organizational, multi-tasking, and prioritizing skills.

Job Expectations : This position is not eligible for Visa sponsorship, candidate must be based out of posted location, this position offers a hybrid work schedule, relocation assistance is not available for this position, ability to work additional hours as needed.

Posting Location : DES MOINES, IA, Irving, TX, Chandler, AZ

Posting End Date : 14 Dec 2025

We Value Equal Opportunity : Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.