Commercial Collections Representative

About this role :

Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com () .

In this role, you will :

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research

Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans

Review account equity to determine loss projections

Monitor portfolio for policy compliance and adherence to risk ratings

Assist in the training of entry level staff

Participate in conducting issue specific training in conjunction with Manager

Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue

Lead by example, handle core assignments effectively while taking on additional responsibilities

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications :

• 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

Customer service / Customer Care experience

Experience with Accounts payable / Accounts receivable

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Excellent verbal, written, and interpersonal communication skills

Ability to provide strong customer service while actively listening and responding in an appropriate manner

Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

Sound analytical skills with high attention to detail and accuracy

Experience delivering results in a fast-paced, deadline driven environment

Sound organizational, multi-tasking, and prioritizing skills

Job Expectations :

This position is not eligible for Visa sponsorship

Candidate must be based out of posted location

This position offers a hybrid work schedule

Relocation assistance is not available for this position

Ability to work additional hours as needed

Posting Location : DES MOINES, IA

Irving, TX

Chandler, AZ

Posting End Date : 14 Dec 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo () .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy () to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number : R-499774