Knowledge Management LeadVirtualVocations • Charlotte, North Carolina, United States

Knowledge Management Lead

VirtualVocations • Charlotte, North Carolina, United States

30+ days ago

Job type

Full-time

Job description

A company is looking for a Knowledge Management Lead - Information Architect.

Key Responsibilities

Design and implement a Knowledge-Centered Service (KCS) framework across business and IT functions

Assess current knowledge maturity and lead execution to improve content quality and accessibility

Integrate AI / automation into knowledge workflows and enhance service desk operations

Required Qualifications, Training, and Education

15+ years of experience in knowledge management, IT service delivery, or digital transformation

Deep expertise in Knowledge-Centered Service (KCS) frameworks and enterprise knowledge systems

Proven success applying AI, NLP, or automation technologies to improve service operations

Bachelor's degree in Information Systems, Computer Science, Organizational Development, or related field

KCS certification preferred (Practitioner or Coach)

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Knowledge Management • Charlotte, North Carolina, United States

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