HVAC Service Manager
Heating & Cooling Two, Inc.Maple Grove, Minnesota, United States30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionOversee daily service operations, including scheduling, dispatching, and work order management. Ensure all work complies with local, state, and federal codes and safety regulations. Maintain proper staffing levels to meet seasonal demand. Handle escalated customer issues promptly and professionally. Maintain a high level of customer satisfaction by ensuring jobs are completed on time and correctly. Support customer retention through service agreements and follow-up programs. Monitor departmental KPIs such as revenue, profitability, and service response times. Approve timecards, manage overtime, and control labor costs. Assist in budgeting and forecasting for the service department. Stay current with emerging HVAC technology and industry best practices. Provide technical support to technicians in the field when needed. Ensure all technicians maintain proper licensing and certifications. Minimum 5 years of residential HVAC experience; at least 2 years in a supervisory or management role. Strong technical understanding of HVAC systems, diagnostics, and repair. Proven leadership, communication, and problem-solving skills. Proficiency with service dispatch software and basic Microsoft Office applications. Valid driver’s license and clean driving record. EPA Certification (Type II or Universal). NATE Certification. Experience with sales of maintenance agreements and add-on services. Strong organizational skills with the ability to handle multiple priorities. Competitive salary plus performance-based bonuses. Health, dental, vision, long term and life insurance. Retirement plan with company match. Paid time off and holidays. Company phone.
Hours : 7am-3 : 30pm.
Key Responsibilities :
Leadership & Team Management :
- Supervise, mentor, and develop a team of residential HVAC service technicians.
- Conduct regular team meetings, safety briefings, and training sessions.
- Monitor performance, provide coaching, and conduct performance reviews.
Operational Management :
Customer Service :
Financial & Administrative Duties :
Technical Expertise :
Qualifications :
Preferred Attributes :
Compensation & Benefits :
About Heating & Cooling Two, Inc. :
Since 1980, family-owned and operated Heating & Cooling Two has provided exceptional sales, service, and installation of high quality, energy-efficient heating and air conditioning systems for new and existing homes and businesses in the Twin Cities and beyond.
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Hvac Service Manager • Maple Grove, Minnesota, United States
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