Bell Attendant

Choice Hotels International, Inc (NYSE : CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.

A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

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The ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Bell Attendant is to create superior guest service by providing bell stand and messenger services.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude.

The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Key Responsibilities

Provides guests with genuine hospitality through hotel service standards :

Greet and escort guests upon arrival and during check-out process.

Welcome guest and assist with luggage to the front desk.

Escort guests to their room; utilize bell cart to transport luggage and place luggage in the room.

Follows hotel points of service standards while escorting guest to their room and the functionality of their room.

Inspect guest room upon entering and adequate supplies and describes amenities to guest.

Store luggage and issue claim tickets as requested.

Have current knowledge of hotel accommodations, services and area attractions.

Recommend the hotel, restaurant, and amenities to guests.

Respond to customer inquiries for information.

Arrange for local ground transportation when requested.

Deliver phone messages, mail or packages, faxes, flowers, all in house amenities to guest rooms in a timely manner.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements / Skills

Ideal candidate will have a minimum of one-year hospitality experience in customer service

Strong verbal and interpersonal skills

Follows instructions and communicates effectively

Works well independently or as part of a team

Strong attention to detail

Commitment to exceptional guest service

Willing to work a flexible schedule including weekends and holidays

Adheres to the policies and procedures of the hotel

Physical Demands

• Perform repetitive hand and arm movements;
• Ability to lift, pull, push up to 70 pounds;
• Must be able to push a luggage cart containing several pieces of luggage, up to 70 pounds each;
• Must be able to squat, bend, kneel and twist;
• Ability to stand for long periods of time;

Occasional lifting, pushing, or pulling of more than 50 pounds

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.

We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.

All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.