Client Success Manager

Client Success Manager

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client's needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquiries. The Client Management team acts as first point of contact for general inquiries such as billing, products, scheduling, etc. for Landlords and Property Managers.

Accountabilities :

• Support Metergy in the development and execution of account growth strategies
• Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
• Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
• Attend client meetings and represent Metergy as a subject matter expert
• Ensure timely resolution of all inquiries
• Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately
• Act as client advocate with all departments

Qualifications :

$65,000 - $80,000 a year

Benefits & Perks

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.