Senior Account Director

Overview

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific, and thousands of employees globally. We help clients operate more efficiently and effectively, including supporting law firms with critical document production and helping financial institutions manage high-volume print and digital communications.

Job Description

Salary : $155,000. This role will be responsible for setting the expectations for service delivery at Williams Lea. The Sr. Account Director establishes best practices to serve our clients across multiple service offerings and empowers and enables the operations team to deliver superior service. The role focuses on operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.

Supervision

• 4+ direct reports and 125+ indirect
• Reported to : Managing Director of Operations, Business Directors, Senior Director of Operations

Job relationships

Job Duties

Qualifications

Working conditions

Office Environment

Full operational and financial oversight for global client relationship covering onsite and offsite support models including front-of-house services, general office services, word processing, admin services and creative services.

Additional Information

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#GOC All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability / veterans

Role Attributes

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