PATIENT ACCESS REPRESENTATIVE - Per Diem Varied Shifts • •Opening November 2025 • •

Patient Access Representative

ER at North Valleys will provide 24 / 7 emergency care in a convenient setting. As a full-service emergency room, the facility is capable of treating life-threatening injuries as well as less urgent issues.

At this facility, a skilled team of emergency-trained physicians, nurses, imaging and laboratory staff deliver the same high-quality care as our hospital ER. The ER features a wide range of capabilities and technology, is easily accessible, and has ample parking.

Northern Nevada Health System is a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Northern Nevada Medical Center, a 124-bed acute care hospital in Sparks, is our flagship facility. A second hospital, Sierra Medical Center, is the first full-service hospital built in the region in over a century. Our System also provides family, internal and sports medicine and a wide range of specialty care through Northern Nevada Medical Group. Our providers are located throughout Reno, Sparks, Fallon and Bishop. In addition, patients can receive a variety of outpatient surgical services at Quail Surgical and Pain Management Center.

This Patient Access Representative position is per diem and offers a convenient flexible schedule. The primary functions of the Patient Access Representative are to schedule, greet, pre-register and / or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patients signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position communicates revenue cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts. Direct supervision given. Specific / detailed instructions provided.

Job Duties :

• Acknowledges patients / patients families / visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times. Escorts or provides escort for patients when necessary. Directs patients to the appropriate areas.
• Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction.
• Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.

Benefits for full and part time employees :

About Universal Health Services

One of the nations largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the Worlds Most Admired Companies by Fortune; and listed in Forbes ranking of Americas Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

If you would like to learn more about the position before applying, please contact Bridget Gomez, Senior Recruiter at bridget.gomez@uhsinc.com

Qualifications

Job requirements :

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.