Job Description
ASC Business Administrator - Non-Clinical Operations & Growth Leader
The Opportunity : Drive Strategic Performance in Ambulatory Surgery
Are you an accomplished healthcare leader ready to take on the non-clinical leadership of a growing Ambulatory Surgery Center (ASC)? We are seeking a dynamic Business Administrator to serve as the critical operational, financial, and strategic backbone of Zazen Surgery Center.
This is a high-impact role where your expertise in revenue cycle management, financial reporting, and physician engagement will directly enable quality assurance and sustainable growth. If you are a proactive leader who thrives on hitting measurable KPIs and fostering a patient-centered culture, we invite you to lead our operations.
What You Will Own & Execute (Key Accountabilities) :
Financial & Revenue Cycle Oversight
- Directly supervise billing staff, monitor Accounts Receivable (A / R) aging, track denials, and ensure timely payment posting.
- Conduct monthly audits of billing and collections.
- Goal : Maintain A / R $\le$ 45 days and denial rate $\le$ 5%.
Operational KPI Leadership
Establish and report weekly / monthly on a comprehensive KPI dashboard for leadership.Metrics include financial (collections, charge lag), operational (case volume, OR turnover time), growth, staff, and patient satisfaction scores.Ensure all KPIs have clear, measurable goals aligned with center strategy.Growth Strategy & Physician Engagement
Drive business development by conducting at least 5 documented physician / referral outreach activities per month.Advance at least 2 active physician or contract discussions within a 90-day period.Support marketing, employer, and insurer contracting strategies.Staff Leadership & Culture
Conduct timely performance evaluations for all administrative staff.Develop non-clinical staff training programs (customer service, compliance, process improvement).Lead monthly team culture initiatives, meetings, and facilitate conflict resolution.Patient Experience & Satisfaction
Systematically monitor patient satisfaction (billing clarity, wait times, communication).Implement systems for gathering feedback (surveys, online reviews).Track and ensure prompt, documented resolution of all patient complaints.Strategic Scaling & Efficiency
Identify process bottlenecks and implement automation or efficiency improvements.Propose at least 2 cost-saving or revenue-enhancement initiatives per month.Lead or support expansion projects, service line growth, and facility scaling.Required Qualifications :
Experience : 5+ years of healthcare leadership experience, with Ambulatory Surgery Center (ASC) or practice management strongly preferred .Expertise : Proven experience managing the full revenue cycle (billing, denials, A / R, and collections).Education : Bachelor’s degree in healthcare administration, business, or a related field ( Master’s preferred ).Skills : Demonstrated strong financial, analytical, and leadership skills.Ability to manage daily operational demands while actively driving long-term growth strategy.Success in this role means consistently achieving financial and operational benchmarks, seeing quantifiable improvements in patient satisfaction, and providing the stability needed to scale the ASC sustainably.