Home Care & CES Manager

Home Care & Ces Manager

This is a general outline of the principal functions of the position and shall not be construed as an all-inclusive description of all the work requirements that may be inherent in this position. When duties and responsibilities change, this job description will be reviewed and is subject to changes based on business necessity. The Home Care & CES Manager assists with the day-to-day operations of the Home Care & CES Divisions. They carry out responsibilities in the following functional areas : staff management and development, scheduling, quality assurance, department growth, etc.

Essential Responsibilities and Desired Outcomes :

• Provides direct supervision of staff performance of acceptance of initiative and responsibility, communication skills, interpersonal skills, attendance, safety consciousness, and problem-solving.
• Oversees approval of staff time off requests.
• Lead staff meetings and communicate Department & Organization changes and updates.
• Work with Human Resources in the recruitment and hiring process of Home Care & CES staff to meet client and staffing needs.
• Follow all documentation completeness and reporting of incidents, client concerns and significant events.
• Ensure home care policies and procedures reflect quality and safe delivery of services.
• Works with Human Resources and Director of Home Care in staff coaching and disciplinary action as indicated.
• Manage the admission, assessment, and discharge of clients in compliance with all Federal and State regulations.
• Assure authorization and compliance for payment of services.
• Enter new clients into various databases for electronic charting and visit verification.
• Document and resolve all requests from clients and employees concerning changes in direct care staff and / or client schedules.
• Maintain and update authorized hours and client / employee scheduling placements.
• Monitor the Help at Home Grant Program by tracking open and waiting lists for each county, screen potential clients, and assist potential clients with the Help at Home application.
• As a member of the admission team, receive referrals for services and ensure timely and efficient transmission of referrals to appropriate personnel to increase client satisfaction and increase overall client base.
• Assist in screening and completion of referrals to ensure clients meet agency admission criteria and comply with state and federal regulations.
• Cross-sell company services to all referrals as appropriate to increase client base and company profits.
• Coaches and develops individual team members by providing constructive and timely performance evaluations.
• Maintain accurate documentation of services according to policies and procedures.
• Market and develop the Community Employment Services Division of Clarity Care.
• Develops and maintains training material for new staff in areas of Managed Care, County, State and Federal laws, regulations and organization policies and contractual obligations of funders.
• Sells program to primary funders including, but not limited to, DVR, MCOs, Counties and Private Pay sources.
• Maintain and strengthen relationships with primary funders of services including DVR and MCOs.
• Develop and implement clear and measurable short and long term goals, operating procedures, and business plans to achieve the agency's growth goals.
• Responsible for renewing DVR Service Agreement contract