No longer accepting applications
Customer Success Manager
QuoteWerksOrlando, FL, US30+ days ago
Job type
- Full-time
Job descriptionServe as the first point of contact for all product, feature, and account questions from existing customers via phone and email Maintain strong, long-lasting customer relationships Ensure customers’ needs are understood and satisfied Create sales quotes and detailed proposals Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly Interact with our reseller partner channel Collaborate with internal teams to execute projects and campaigns Provide product demonstrations Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies 2–5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus) Experience managing client accounts Comfortable making outbound phone calls Strong verbal and written communication skills Excellent organizational and time management skills Positive and outgoing disposition Familiarity with CRM or accounting software is a plus
Job Description
Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.
We’ll Provide :
- Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
- Salary range of $45,000 - $60,000, plus quarterly bonus opportunities
- A set schedule of 8 : 45am-5 : 15pm to help promote work / life balance
- Small team, big impact - your work will directly shape the customer experience and company growth
- Collaborative, supportive culture where your voice matters
- Opportunities for continued growth and learning
What You’ll Do :
Skills You’ll Need :
Next Steps :
Quick apply with your resume here
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Customer Manager • Orlando, FL, US
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