Customer Success Specialist

Job Title

Client Success Strategist

Department

Sales

Reporting To

SVP / Market Manager

Employment Type

Full-Time

Location(s)

Orlando, FL

Work Arrangement

Onsite / Hybrid

Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. This role will also assist Account Executives in executing high-level advertising campaigns, including radio and digital media, as well as live event integrations.

What You'll Do :

• Assist in creating media plans / presentations and help oversee high-level accounts.
• Lead conversations with internal creative and execution teams to communicate client expectations, develop timelines, and ensure that deadlines are met
• Provide best-in-class "white glove" client service to high-level advertisers through great communication and properly setting expectations
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly : monitor media implementation, pacing, and digital performance to ensure we deliver the campaign in full
• Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal digital team to seek out solutions that cater to both the client's expectations as well as Audacy's best practices
• Present campaign digital performance reports, including delivery, optimizations, insights, and program recommendations for mid-campaign and wrap reports

Qualifications :

Important Notes

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com . If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com Facebook X LinkedIn and Instagram

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex / gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

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