IT Support Specialist - Cleveland, OH

We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values : Consistency, Adaptability, Reliability, and Teamwork (CART).

Essential Duties and Responsibilities :

• Technical Support :

Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS).

Set up and decommission workstations and accounts for new hires and terminations.

Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors.

Escalate and manage issues related to :

Printer and printing systems

Schedule and Compensation :

Occasional evening or weekend availability may be required to support projects or urgent service needs

Location and Work Environment :

Onsite in Cleveland, OH

Occasional travel between company locations may be required

Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Qualifications and Requirements :

Our online application is quick and easy to complete. We look forward to hearing from you!

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