IT Support Specialist

We’re seeking an IT Service & Support Specialist to provide hands-on technical support and systems maintenance across our firm. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating with internal programmers and external vendors. The ideal candidate will have strong customer service skills, and a proactive approach to technology solutions. Familiarity with AI tools and project management is a plus. Please note this role is based outside of Cleveland, OH and will be 100% onsite during the initial training period.

Key Responsibilities

• Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally.
• Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users.
• Manage, prioritize and organize support requests effectively.
• Install, configure, and maintain computer systems, software applications, and peripherals for employees.
• Assist in setting up new user accounts, ensuring access to the necessary systems and applications.
• Manage confidential information and access permissions with discretion.
• Internal Database Support Liaison

Receiving and logging any wish list items that users have.

This often will entail drafting a bug fix for the programmers to fix it, and then test the fix, etc.

LMA phones and vendor relationship.

Skills and Experience