Specialist, Support (Applications Level 2 / 3) Information Technology (IT)

Overview

Jones Day is a global law firm with 40 offices in major centers of business and finance worldwide. We operate across 19 countries on five continents, with a governance system that fosters integration and strong client service. Jones Day seeks qualified people who deliver superior client service through professional excellence and teamwork, and we offer competitive compensation and benefits in a stimulating work environment.

Responsibilities

• The IT Level 2 / 3 Support Specialist provides support for the Firms systems as assigned.
• Diagnose and perform advanced troubleshooting of incidents and fulfill requests escalated from the Help Desk and other IT teams.
• Communicate with end-users, document known technical issues, and interface with various IT groups.
• Participate in Firm technology projects as requested; maintain excellent documentation skills.
• Work under the direction of the IT Level 2 / 3 Support Coordinator and, for larger initiatives, under the Project Lead or Project Manager.
• Utilize Knowledge Base, Known Articles, and monitoring tools to resolve issues or escalate in a timely manner.
• Adapt to evolving hardware and software technology and continuously upgrade skills through education and self-study.
• Communicate effectively with team members, department staff, and users; manage multiple problems / projects in parallel with changing priorities; may require extra hours as necessary.
• Work hours may include non-standard shifts as needed.

Note : The original posting specifies hours as 4 : 00 AM - 2 : 00 PM on Sundays and 7 : 00 AM - 5 : 30 PM, Monday through Wednesday. This refinement preserves the content but presents it as a straightforward paragraph for clarity.

Required Qualifications

Jones Day is an Equal Opportunity Employer

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