Service Now ITSM Engineer

Required Skills :

• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• ServiceNow knowledge excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem solving, analytical, and time management skills.
• Provides leadership in any one of these key ITIL areas : Incident Mgt, Problem Mgt, Change Mgt and Event Mgt.
• Work independently to lead resolution activities for complex enterprise impacting MIs, MICs and impactful incidents by engaging IT resources throughout the organization.
• Prioritize incidents according to their urgency and influence on the business and assign priority to the major incident as per the specified guidelines