Market President I, USPI - Houston
United Surgical Partners International is currently searching for a Market President for our Houston Market. The Market President is responsible for the delivery of high-quality clinical care, exceptional patient satisfaction to our patients, development and implementation of my market's strategic plan, growth that exceeds industry averages, and achieving expected financial performance. The Market President is expected to mentor, develop and train Regional Vice President(s), Administrators and other key personnel to enhance their skills and ready them for success in future roles in the Company. The measurements for success of the Market President are demonstrated improvement in quality and service indicators, growth in case volume, recruitment and retention of physicians, achieving budgeted EBITDA and Contribution to goals.
Responsibilities and Expectations
Quality
- Must demonstrate an uncommon dedication to the delivery of the highest quality clinical care and patient satisfaction in keeping with USPI's Mission.
- Must be fully engaged and have a high competency with all aspects of USPI's EDGE.
- Actively utilize the USPI's EDGE reporting to establish quality goals and objectives within market
- Advocate for USPI's EDGE with partners and teams and hold market segments accountable
- Report quality measure performance data to health system partners
- React appropriately and in a timely manner to USPI's EDGE event reports
- 1st Response calls and follow-up
- Oversee and hold facilities accountable for maintaining or acquiring accreditation within USPI's recommended guidelines
- Utilize Patient Satisfaction surveys as a tool for ongoing improvement within market
Growth
Participate in the development of the annual strategic plan for Market with health system partner(s) and in alignment with USPI's overall strategic direction; incorporate long term goals and visionCommunicate and implement the strategic plan directly and through their leadership teams; identify milestones that will drive motivation and accountabilityMonitor and oversee the Growth and Sales Plans for each facility and for the Market, coordinating with RVP(s), Partnership Vice President, Physician Liaison(s), and USPI's Development teamAssist USPI's development team with projects in the Market by supporting new center development or acquisition transition; add value through lessons learned and long term market strategies that consider multiple perspectivesLeadership
Inspire confidence in partners, team and management through effective communication and priority setting, attention to detail, and strategic alignmentHave a strong, adaptable presence that enables effective relationships and aids in establishing credibility with both partners and teamMaintain an appropriate focus on organizational development and succession planning as well as employee recognition; understand peoples' strengths and opportunities and use them to plan an effective organizationEffectively get things done through others by setting clear expectations and holding people accountable; empower team to make decisions and create a climate where they want to do their best; understand the organization well enough to minimize obstaclesUtilize Physician and Employee Satisfaction surveys as a tool for ongoing improvement within market; invite input and feedback from customers and teamOperations
Attend facility level Board Meetings and Health System Meetings.Ensure that USPI's EDGETM is fully deployed within the Market, leading the effort to establish USPI's EDGETM as the cornerstone for operational and financial processesEnsure annual RVP Audits of internal controls occur at each facility within the Market where applicableParticipate as lead executive on Monthly Operations Review calls, summarizing results to Group PresidentPrioritize / coordinate all USPI resources as needed in order for the facilities to achieve goals / objectivesMust have the functional and technical knowledge and skills related to financial statements, balance sheets and other operational reporting to make decisions and set priorities accordingly; can learn on the flyFinancial Performance
Must have superior financial and analytical skills.Oversee the development of the annual Market budget; bring multiple aspects of the market and company strategy to the table for considerationAccountable for financial performance of the Market, with expectations that the Market budget is met or exceeded each yearReport in writing and verbally, clearly and concisely to upper management and health system partners on key drivers and trends in performanceCommunication
Facilitate communications between health system partners, physicians and USPICommunicate with all Partners consistently and effectivelyAttend, when appropriate, Partners' Advisory Board, Governing Board and Partnership MeetingsAttend, when required, Governing Board meetings of individual facilitiesHost Market Operations meetings with management teamAttend all USPI management meetings throughout the yearBuild strong relationships with physician and / or health care systemsRequired Skills : Qualifications
Applicant MUST HAVE HEALTHCARE IN THEIR BACKGROUND.Must have OR Operations leadership experienceMinimum ten years of experience in a top administrative or management position in the ASC industryBachelor's Degree in one of the health professions, business administration, public administration or other suitable field. Master's degree preferredExcellent verbal and written communication skills.Ability to work well with healthcare partners, physicians, employees, patients and othersAbility to write reports, business correspondence and procedural manualsAbility to effectively present information and respond to questions from groups of managers, clients, customers and the general publicAbility to work with mathematical concepts for the purpose of financial budgeting, reporting and analysisCandidate MUST reside within their market and be willing to relocate to the areaIn addition, they must be familiar with the market as wellTravel
Approximately 75%. Selected candidates will be required to pass a Motor Vehicle Record check.
Criteria for Evaluation
Annual Performance Management Plan ("PMP") Goals with quarterly reviewFinancial GoalsDevelopment GoalsHealth System Partner feedbackPhysician feedbackEmployee feedback