Knowledge Management Consultant

Has extensive industry experience in applying analysis, research and improvement tools and methods in multiple and varied areas of business operations related to knowledge sharing and collaboration. Collaborates with key stakeholders and business leaders to achieve enterprise KM objectives and core business initiative performance targets. Provides consulting leadership to the planning, design, redesign and implementation of knowledge-sharing and collaboration solutions. Designs, develops and maintains technology needed to support and promote KM capabilities.

Essential Functions / Principal Responsibilities

• Works with business leaders and stakeholders to identify and address areas of opportunity and gaps in knowledge flow.
• Supports the design, implementation and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains.
• Develops and implements the KM technology infrastructure and strategy and configures to ensure they continuously respond to changing business needs.
• Supports the knowledge-sharing technology needs of leadership teams, business-unit groups, individual networks, and other stakeholders as needed.
• Models best practices and knowledge sharing behaviors in the use of enabling technologies.
• Monitors and evaluates knowledge management programs, including external benchmarking and evaluation programs / opportunities.
• Facilitates gathering and documenting requirements with business and technology partners. Documentation may include creating wireframes, user flows and process flows with sensitivity to user-system interaction. May include working with Visual Designers, Web Editors and Usability teams.
• Develops and implements the knowledge management communication strategy; helps disseminate information about the organization's KM program to internal and external audiences.
• Builds collaborative working relationships with other internal stakeholders, such as Employee Communications, Claims and Service.
• Serves as escalation point for enterprise content issues.

Knowledge, Skills and Abilities

Education, Work Experience, Licenses and Certifications

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