Technical Service Manager, Sweet Protein

Technical Support Manager (Sweet Protein)

Location : United States Remote

The estimated salary range is $100,000 - $120,000 based on experience level.

About the Role :

Bestzyme is currently looking for a Technical Support Manager for our Americas Market. This role will work as a critical technical expert and problem-solver in North / South America, primarily responsible for technical support to achieve sustainable business growth in the food ingredient line. The Technical Support Manager acts as a vital bridge between customers, BD / sales, and R&D, contributing to driving commercial success and product improvement.

Key Responsibilities :

• Visit customers to clearly understand customer's need and provide application solutions to clients, tackling formulation and technology challenges
• Trouble shooting for internal / external customers, provide technical support to customers and align with regional BD / sales to complete the sales target
• Work closely with customers in their new product development projects to help create new product concept
• Collaborate with R&D teams to optimize product performance, refine product testing procedures and develop new solutions
• Monitor industry technology / formulating trends and competitive products to support products positioning
• Participate in industry exhibitions, technical forums, or customer seminars, convey product value to the market as a technical representative

Qualifications :