End User Support Specialist

nextSource • Colorado Springs, CO, United States

14 days ago

Job type

Full-time

Job description

This position is a 6-month temp / contract role, located in Colorado Springs, CO 80919.

The End User Support Specialist provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure productivity.

What you'll do :

Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems
Typically resolve issues referred by Helpdesk Support
Follows standard procedures and guidelines

The ideal candidate :

Understands how assigned duties relate to others within the team and how the team integrates with related teams

Impacts own team through the quality of the support provided

Recognizes and solves typical problems; selects solutions from established options

Communicates moderately complex information in routine situations, generally within own team

Works under general supervision with limited ability to modify approach

Individual contributor having no supervisory responsibilities; manages own workload

Performs all other duties as assigned by management

What you'll bring :

2+ years of experience in desktop and remote support

Advanced Office 365 support

ServiceNow and / or other ticketing systems

Networking fundamentals

Advanced knowledge and support for Windows 10 / 11, network printers

High school diploma

Azure AD and advanced networking skills (nice to have)

Certifications (nice to have)

Start Date : October 27, 2025 | Pay Rate : $31.00 / hourly | Location Type : 100% onsite

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides :

Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare

Voluntary STD & LTD | New York Life

401(k) Retirement Planning | Fidelity

Discount Program

You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.

Published on 01 Oct 2025, 6 : 46 PM

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User Support Specialist • Colorado Springs, CO, United States

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