Business Administration Specialist

The Business Administration Specialist ensures payroll and HR administration runs smoothly, supports invoicing / receiving to free up procurement resources, maintains PSA software platform data accuracy, resolves operational anomalies, manages government contract reporting, and handles office / vendor administration.

This is not a purely clerical role — the successful candidate will receive intensive training during their first 90 days to learn our systems, processes, and cross-department workflows. Once trained, they will be expected to proactively identify when something "doesn't look right" in orders, tickets, projects, or HR / payroll processes, and take the appropriate steps to correct it or escalate as needed.

90-Day Intensive Training Plan

The first three months will be focused on mastering systems, processes, and cross-department workflows to build the foundation for spotting and resolving issues.

• ConnectWise PSA – Complete all formal ConnectWise University training modules relevant to the role, including advanced functionality for Manage PSA and CPQ.
• Process Mastery

Read all current documented processes.

This role will encounter exceptions that are unpredictable in nature and occur wherever operational processes deviate from the documented standard. Examples include :

The ability to recognize these issues depends on deep familiarity with our systems and processes, which will be developed through training.

Top Priorities

To be most successful, you should possess traits including :

Required Qualifications

Preferred Qualifications

Our hiring process

Personality & Culture Assessment

This 10-minute assessment gives insight into your working style and strengths for the role.

Interviews

We coordinate time to meet with the decision-makers and team members you'll be working with.

Once we think there's a fit, we'll send a contingent offer, conduct standard background checks, and welcome you to the Ardham team!

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