Helpdesk Technician Birmingham, Michigan

Shift Digital is a leading provider of technology and digital marketing solutions, delivering best-in-class support to our clients and internal teams. We are passionate about creating seamless digital experiences and providing reliable, efficient technology services that empower our people to do their best work.

Position Overview

We are seeking a motivated Helpdesk Technician I to join our IT team. This entry-level position provides first-line technical support to Shift Digital employees, ensuring smooth day-to-day technology operations. The ideal candidate is detail-oriented, customer-focused, and eager to grow their skills within a Microsoft-based environment.

Summary

• Provides responsive and professional support to end users with varying technical skill levels.
• Is responsible for maintenance of end-user hardware, software, and accounts.
• Plays a key role in keeping the company productive by ensuring our technology runs smoothly and securely.
• Gains hands-on experience across a wide range of technologies and has opportunities to grow into more advanced IT roles.

Functions

End-user Support, 75%

Maintenance, 15%

Knowledge and Skills

Education and Experience

Skills

Communication

Problem Solving and Decision Making

Working Conditions and Physical Requirements

In general, the Shift Digital Helpdesk Technician will work regular business hours in a casual office environment. A fully qualified candidate will meet the requirements below, with reasonable accommodation.

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