Service Delivery Manager

Xtel is seeking a highly skilled and motivated Service Delivery Manager to join our dynamic team at Xtel Communications, a leading Telecommunications and Managed Service provider. As the Service Delivery Manager, you will play a critical role in ensuring the successful delivery of services to our esteemed clients. Your primary responsibility will be to manage a team of Project Managers and Field Technicians, providing leadership, guidance, and support to drive efficient and effective service delivery.

Principal Duties and Essential Responsibilities :

Team Management :

• Lead and mentor a team of Project Managers and Field Technicians, fostering a collaborative and high-performing environment.
• Provide clear direction and set performance goals to ensure the team consistently meets and exceeds client expectations.
• Conduct regular performance evaluations, identify skill gaps, and implement training and development plans to enhance the team's capabilities.

Service Delivery Oversight :

Client Relationship Management :

Process Improvement :

Reporting and Analysis :

Requirements :

Join us at Xtel Communications, where innovation, teamwork, and client satisfaction are at the core of what we do. As the Service Delivery Manager, you will play a pivotal role in shaping our clients' experiences and driving the success of our organization. If you are a passionate and results-driven professional, eager to lead a team and deliver exceptional services to our clients, we invite you to apply and be a part of our growing success story.