Analyst - Business Strategy & Execution

Airport Operations Team Leader

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview And Responsibilities

This role leads the Business Office team, overseeing key operational functions including NOC Facilities, Resource Planning, Staffing Modeling, and Employee Dependability. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments.

• Lead and manage the Business Office team responsible for Resource Planning, Staffing Modeling and Employee Dependability functions
• Oversees integrated business functions including labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs
• Drive continuous improvement through process evaluation and implementation of best practices
• Ensure compliance with company policies, procedures, and regulations across all business office functions
• Management of direct reports / dotted line reports, comms, reviews, knowledge skills and abilities sharing / development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy
• Analyze trends in staffing utilization, overtime, and shift coverage to identify optimization and process improvement opportunities

Note : This position is located at the Arlington Heights Support Center located in Arlington Heights, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

Qualifications

What's needed to succeed (Minimum Qualifications) :

What will help you propel from the pack (Preferred Qualifications) :

The base pay range for this role is $64,885.00 to $84,514.00. The base salary range / hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards. You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.