Customer Service Representative

Overview :

We are seeking a detail-oriented and customer-focused Customer Service & E-Commerce Order Entry Specialist to join our growing team. This role plays a key part in ensuring smooth day-to-day operations by processing online orders accurately, providing exceptional customer support, and coordinating with internal departments to ensure timely fulfillment and delivery.

The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment where accuracy and communication are essential.

Key Responsibilities :

Process and manage customer orders from multiple e-commerce platforms (e.g., Shopify, Amazon, WooCommerce, company website).

Accurately enter and update order information into the ERP or CRM system.

Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide order status updates.

Coordinate with warehouse, shipping, and accounting teams to ensure on-time delivery and accurate billing.

Monitor and track shipments, proactively resolving any fulfillment or carrier-related delays.

Assist with returns, exchanges, and refund processing.

Maintain customer records, ensuring data integrity and confidentiality.

Identify process improvements to enhance order accuracy and customer experience.

Support online promotions, product listings, and customer feedback management when needed.

Qualifications :

2+ years of customer service or order processing experience; e-commerce experience strongly preferred.

Proficiency with order management systems, CRM platforms, and Microsoft Office (especially Excel).

Experience with e-commerce platforms such as Shopify, Amazon Seller Central, or similar.

Strong attention to detail and accuracy in data entry.

Excellent written and verbal communication skills.

Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Positive, team-oriented attitude with a commitment to delivering outstanding customer service.

Preferred Skills :

Experience with ERP systems (NetSuite, SAP, QuickBooks, etc.).

Familiarity with shipping logistics or fulfillment operations.

Basic knowledge of product listings, inventory tracking, or digital marketplaces.

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.