YouTube Partner Operations Manager, Media (Fixed-Term Contract)

YouTube Partner Operations Manager

As a member of the Partner Operations team, you will analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you will drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone.

In this changing, dynamic environment, you will prioritize creator needs by resolving issues, providing comprehensive platform education, and facilitating channel growth using our creator-centric approach. You will be part of our proactive team and ensure seamless, global support for partners, creators, and artists across the YouTube platform.

The US base salary range for this full-time position is $89,000-$127,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities :

• Provide operational support for partners on the YouTube platform via email and video communication. Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Strategic Partner Managers and Partner Engineers on account and share insights for partner growth.
• Identify opportunities for operational workflow optimization and process improvement.
• Utilize key metrics to assess data through both quantitative and qualitative analysis, generating insights.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, and streamline the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.