Director of Outbound Logistics
Location : New York, NY (On-site)
Department : Operations & Supply Chain
Reports To : CEO + COO
Company Description
Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports enthusiasts. We are a team of over 80 employees completing approximately 90,000 orders per month , operating at the intersection of sports, collectibles, live streaming, and lightning-fast customer fulfillment.
As we scale, we are seeking an experienced leader to run our outbound logistics and fulfillment operations.
Role Description
The Director of Outbound Logistics will oversee, optimize, and scale Swish Breaks’ end‑to‑end outbound logistics, fulfillment, and operations. This leader will manage a 15+ person operations team and will be responsible for designing the operational processes that keep Swish Breaks running smoothly.
This is a highly hands-on, fast-paced, on-site leadership role based in New York, NY , ideal for a strong operator who thrives in a dynamic environment and has experience managing large teams in e-commerce, warehousing, 3PL, or related fields.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and manage our 15+ person operations and fulfillment team
- Recruit, train, and upskill team members; establish performance management processes
- Develop shift structures, staffing plans, and daily workflows to support rapid order velocity
Outbound Logistics & Fulfillment Execution
Own all outbound shipping operations, ensuring speed, accuracy, and exceptional customer experienceOversee daily pick, pack, and ship workflows; optimize fulfillment efficiencyMaintain KPIs across order accuracy, order turnaround times, routing, and shipping cost managementOversee packaging standards, QC processes, and exception handlingSystems, Process, & Strategy
Work closely with senior leadership to build scalable operational systems supporting company growthIdentify bottlenecks and redesign processes to support higher volumes and improved cost efficiencyDevelop operational SOPs and enforce consistent execution across all shiftsPartner with engineering / product to improve internal tools, tracking systems, and automationQualifications Required
5–10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chainProven experience managing large teams in a fast‑paced operational environmentStrong understanding of outbound workflows, shipping carriers, warehouse systems, and process optimizationExcellent communication, leadership, and decision‑making skillsHighly organized and detail‑oriented; able to juggle multiple prioritiesProficiency with Excel / Sheets, WMS platforms, and operational software toolsMust be able to work on-site at our NYC facilityPreferred
Experience in e-commerce or high‑velocity fulfillment environmentsPrior experience scaling teams and building operational infrastructuresFamiliarity with collectibles, trading cards, or sports marketplace operations (a plus!)Compensation
Salary range : $80,000 – $120,000+ Bonus depending on experience.
What We Offer
Opportunity to lead operations at one of the fastest-growing companies in sports entertainmentA dynamic, energetic workplace with a passionate communityCompetitive compensation and performance-based incentivesGrowth opportunities as Swish Breaks scalesThe chance to build and shape the future of sports entertainment logisticsCompetitive benefits : (Health, Vision, 401k, PTO / PHO)