Sales Support Specialist

Job Description

Job Description

Do you want to be part of a team where we work collaboratively to achieve our goals? Do you enjoy working in an innovative and growth focused environment? A company that invests in its equipment and its team members? Then Hydro-Thermal is the company for you!

At Hydro-Thermal Corporation success is attributed to people who are committed to technical competence, are responsive to customers' needs, are friendly, are willing to work hard, have complete integrity, and are active in our industry and in the local communities.

The Sales Support Specialist focus their efforts on inbound leads. Their lead sources include web form submissions, customer driven phone calls, email requests, plus those from webinars and trade shows. These specialists engage existing clients and assist them with their ongoing requirements to promote satisfaction and success to ensure renewals. Their goal is to help existing customers get more value from their products with service and aftermarket sales, upselling, and identifying new applications.

Essential Duties and Responsibilities :

• Collect application information from customers and RSM(s). Organize information and work with internal resources to develop a complete customer proposal. Proposals must be professional, detailed, organized and logical.
• Ensure that the ERP system is utilized appropriately; all information is complete and updated regularly. Document all conversations, contacts, quotes, and application details in NetSuite.
• Update customer company and contact information within NetSuite to be able to accurately contact the correct people.
• Collaborate with team members from all facets and departments to ensure accuracy in the quoting and order process.
• Prioritize and organize work to respond to customer inquiries within 24 hours of receipt and follow up on existing opportunities in a timely manner.
• Follow up on status of proposals and orders to ensure movement through the sales process efficiently and properly.
• Ensure that the needs of the customer and channel partners have been met and be prepared to fill in gaps of information when needed.
• Accept orders and clarify all commercial terms, generate internal order entry forms, and acknowledge receipt of order back to customer.
• Plan and execute appropriate follow-up for both customer satisfaction and aftermarket orders.
• Direct customers and channel partners to the proper internal resource for sales, marketing or technical support.
• Share pertinent discoveries and opportunities with other members of the Sales Team to maximize domestic and international sales opportunities.
• Provide excellent customer service by developing a high level of product and process application knowledge.
• Participate in customer visits and demonstrations at HTC, as needed.
• Assist the Sales Team by participating in exhibitions and conferences, as needed.

SECONDARY RESPONSIBILITIES

EDUCATIONAL REQUIREMENTS

REQUIRED EXPERIENCE

TRAVEL REQUIREMENTS

The position requires minimal travel. Occasional travel with RSM(s) and industry specific shows.

LANGUAGE REQUIREMENTS

The position requires fluency in English.

EEO Statement Hydro-Thermal Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

We are currently only accepting direct applications for this position. We kindly request that search firms and placement agencies refrain from submitting inquiries or resumes at this time.

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