Commercial Lines Account Manager

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The Account Manager's main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Producer or Account Executive responsible for service, placement, and business development. This role involves extensive use of system tools and frequent client communication via email or phone. The Account Manager must strictly adhere to corporate procedures, including maintaining data integrity within the system of record. As a key part of the client team, the Account Manager also provides guidance to any third-party vendors managing aspects of the account.

Overview

Position : Commercial Lines Account Manager (Risk Strategies Company).

Responsibilities

• Client management : At the direction of the Producer or Account Executive (Prod / AE), participate in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering.
• Manage a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding.
• Provide support in drafting exposure gathering information, loss exhibits, submissions and proposals.
• Obtain loss run or policy documentation directly from a carrier website as needed.
• Day-to-day client service : Primary recipient of daily questions or changes from the client or forwarded by the Prod / AE.
• Work with Associate Account Manager or 3rd party vendor to issue Certificates, Invoices, policy / endorsement / audit checking.
• Submit and manage changes to the carrier per the client's request.
• Update the system of record to reflect conversations, communications and policy documentation.
• Process monthly, quarterly or annually audits and monthly reports as received.
• Handle contract reviews that are not complex in nature.
• Claims management : instruct the client to report notice of loss to the carrier or provide claims reporting and support for ongoing large claims.
• Client accounting responsibilities : set up the policy in the system of record to reflect all pertinent billing information.
• Request invoices on agency bill policies within corporate guidelines.
• Communicate with the client and Producer when there is an Aged A / R issue.
• Generate requests to return funds to the client as appropriate.
• Respond timely to accounting requests (carrier discrepancies, application of cash, etc.).
• Carrier & wholesaler relationships : align Risk Strategies with partner carriers and intermediaries so renewals are placed with ideal markets.
• Implement the "Fewer & Stronger" market consolidation initiative; leverage RSC buying power for best terms and conditions for the client.
• Engage in corporate initiatives as required for the role; support a culture of accountability and collaboration; recognize great performance.
• Participate in New Business activity as requested and support corporate retention goals.
• Follow procedures for maintaining documentation to mitigate E&O; participate in corrective actions from local compliance audits; engage in stretch assignments for career development.

Qualifications

About Risk Strategies

Risk Strategies is a leading U.S. brokerage offering risk management, insurance and reinsurance placement across property & casualty, employee benefits, private client services, and related consulting services. The firm has extensive national reach and multiple offices.

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