Field Services Repair Area Manager - Oregon / Washington

As a Field Services Repair Area Manager, you'll oversee Best Buy's in-home repair business in your designated coverage area. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.

What you'll do

Ensure operational consistency of Best Buy's repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers

Set clear expectations for your team, work with them on site and / or remotely, and provide regular 1-on-1 coaching

Create and maintain an exceptional team culture centered around engagement and belonging

Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed

Manage workload and capacity planning, including schedule creation, PTO approval and route management

Response to escalations and provide resolutions to preserve the customer experience

Basic qualification

2 years of experience as a supervisor or manager

2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience

Ability to travel overnight approximately 25% of the year

Current, valid driver's license

Must be at least 21 years old

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations / accidents, etc.)

Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

Consumer electronics delivery, repair or installation experience

Experience in delivery, transportation, distribution or logistics

Experience with warehouse management systems

Experience managing a remote workforce

Associate degree or higher in business, logistics or related fields

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include :

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy is an equal opportunity employer.

Position Type : Full timePandoLogic. Keywords : Field Service Manager, Location : Salem, OR - 97301