Call Center Supervisor
Responsibilities
- Monitor production, quality control and data integrity of transactions completed by staff
- Conduct the specified percentage level of Quality Control of staff's files
- Ensure staff meet and / or exceed performance standards
- Ensure staff compliance with procedures and regulations
- Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
- Completion of Performance Plans, evaluations and disciplinary actions
- Ensure staff provides professional and comprehensive customer service to internal and external customers
- Evaluate procedures and processes and provide recommendations for program excellence
- Promote open communication between teams, departments and divisions
About You :
- Supervisory experience in an office setting, call center, retail or fast paced restaurant setting
- Ability to work in a production team environment
- Proficiency with Microsoft Office Suite
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