Talent.com
Ops Processing Spec
Ops Processing SpecCorebridge Financial • Wilmington, DE, United States
Ops Processing Spec

Ops Processing Spec

Corebridge Financial • Wilmington, DE, United States
1 day ago
Job type
  • Full-time
Job description

Who We Are

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life :

  • We are stronger as one : We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
  • We deliver on commitments : We are accountable, empower each other and go above and beyond for our stakeholders.
  • We learn, improve and innovate : We get better each day by challenging the status quo and equipping ourselves for the future.
  • We are inclusive : We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About The Role

As a Customer Service Representative, you will be responsible for providing personalized and professional service to participants responses to telephone, incoming inquiries, or department mailings. This may include answering customer service calls, and handling participant requests / transactions to their conclusion, always exhibiting good judgment and a thorough understanding of Pension Administration procedures and philosophies.

Responsibilities

  • Fielding incoming customer telephone calls and / or responding to written customer inquiries, e-mail, etc.
  • Providing information regarding pension benefit election options, and / or fund allocations for variable product pension plans.
  • Process participants change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards.
  • Assisting customers by quickly identifying the nature of their problem and taking appropriate action to solve it.
  • Resolving customer inquiries, a in a variety of ways : it could be as simple as checking a computer data file or as complex as contacting other AIG Life departments to find the information the customer needs as well as an ability to provide information regarding all pension election options.
  • Researching deceased annuitants with life-contingent payments, processing death claims, process quotes to provide estimates and election forms to participants and assist with reviews / verifying work for SAFG business (including data entry).
  • Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues.
  • Coordinate duties and tasks by effective prioritization of responsibilities and time management.
  • Challenge workflows & procedures to assist in making enhancement recommendations in support of "Exceptional Service".
  • Skills and Qualifications

  • College Degree preferred.
  • 2+ years experience in insurance services preferably with deferred and / or immediate annuity products.
  • Strong customer orientation.
  • Attention to detail and accuracy.
  • Excellent written and oral communication skills.
  • Good problem solving and analytical skills.
  • Conflict resolution skills.
  • Ability to multitask.
  • Strong problem-solving skills.
  • Balance phone and written transactions.
  • Proficient in MS Office products.
  • Compensation

    The anticipated salary range for this position is $50,000 to $55,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

    Work Location

    This position is currently designated as remote.

    #LI-SAFG #LI-LR1

    Why Corebridge?

    At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

    Benefit Offerings Include :

  • Health and Wellness : We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
  • Retirement Savings : We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
  • Employee Assistance Program : Confidential counseling services and resources are available to all employees.
  • Matching charitable donations : Corebridge matches donations to tax-exempt organizations 1 : 1, up to $5,000.
  • Volunteer Time Off : Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
  • Paid Time Off : Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
  • Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

    We are an Equal Opportunity Employer

    Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

    Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

    We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

    To learn more please visit : www.corebridgefinancial.com

    Functional Area : OP - Operations

    Estimated Travel Percentage (%) :

    Relocation Provided :

    American General Life Insurance Company

    Create a job alert for this search

    Spec • Wilmington, DE, United States

    Related jobs
    Senior Manufacturing Technician

    Senior Manufacturing Technician

    Eisai • Exton, PA, United States
    Full-time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...Show more
    Last updated: 4 days ago • Promoted
    QA Auditor

    QA Auditor

    Resolian • Malvern, PA, US
    Full-time
    Audit documents against regulatory requirements; GLP, GCP, EPA, OECD, 21CFR Part 11.Verify lab tasks are performed in accordance to Good Documentation Practices (GDP). Audit laboratory documents and...Show more
    Last updated: 1 day ago • Promoted
    Manufacturing Technician

    Manufacturing Technician

    Qnity Inc • Newark, DE, United States
    Full-time
    Qnity's Tralee Park / Tralee Park Annex sites in Newark, DE has an exciting opportunity for multiple?.We are immediately hiring for full-time employment. The Tralee Park / Tralee Park Annex facilities p...Show more
    Last updated: 1 day ago • Promoted
    Concrete Quality Control Technician

    Concrete Quality Control Technician

    Forcine Concrete & Construction Co. • Malvern, PA, US
    Full-time
    Forcine Concrete & Construction Co Inc.We’re seeking an experienced Quality Control Specialist with a background in concrete construction testing. The ideal candidate is detail-oriented, s...Show more
    Last updated: 13 days ago • Promoted
    Production Associate

    Production Associate

    Aerotek • East Earl, PA, US
    Full-time
    Job Title : Production Associate.The Production Associate will be responsible for pulling ingredients and precisely measuring them for the mixing process. This role involves reading batch sheets, gat...Show more
    Last updated: 30+ days ago • Promoted
    Manufacturing Technician I

    Manufacturing Technician I

    Waters • New Castle, DE, United States
    Full-time
    In the midst of a materials revolution innovation is moving forward at an unprecedented speed.Over the next decade the rapid advancement in materials will have a massive impact.TA Instruments and W...Show more
    Last updated: 1 day ago • Promoted
    Manufacturing Technician - Non-Sterile in Mount Laurel

    Manufacturing Technician - Non-Sterile in Mount Laurel

    Energy Jobline ZR • Coatesville, PA, United States
    Full-time
    Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show more
    Last updated: 1 day ago • Promoted
    Entry Level Manufacturing Technician

    Entry Level Manufacturing Technician

    Radicle Development Center • Malvern, PA, United States
    Full-time +1
    The Radicle Development Center offers an enhanced approach to building out and scaling up solutions in the ClimateTech & HardTech space. Leveraging our modern facility in the greater Philadelphia ar...Show more
    Last updated: 1 day ago • Promoted
    Manufacturing Technician 1

    Manufacturing Technician 1

    Hologic • Newark, DE, United States
    Full-time
    Our PURPOSE-to enable healthier lives everywhere, every day-is driven by a PASSION to become global champions for women's health. We succeed by fulfilling our PROMISE to bring The Science of Sure.Th...Show more
    Last updated: 1 day ago • Promoted
    Production Technician

    Production Technician

    Veranova • West Deptford Township, NJ, US
    Full-time
    At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, complian...Show more
    Last updated: 20 days ago • Promoted
    Manufacturing Technician - Aseptic in Mount Laurel

    Manufacturing Technician - Aseptic in Mount Laurel

    Energy Jobline ZR • Coatesville, PA, United States
    Full-time
    Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show more
    Last updated: 1 day ago • Promoted
    Manufacturing Technician

    Manufacturing Technician

    Synectics • Exton, PA, United States
    Full-time
    Assists with performing designated operations within their manufacturing department, non-controlled and controlled environment areas in accordance with Standard Operation Procedures and all safety ...Show more
    Last updated: 1 day ago • Promoted
    Restoration Production Technician

    Restoration Production Technician

    SERVPRO • Bear, DE, United States
    Full-time
    Join Our Team as a Restoration Production Technician and Warehouse Manager.SERVPRO of Bear / New Castle is seeking a talented Restoration Production Technician to join our team.In this role, you will...Show more
    Last updated: 1 day ago • Promoted
    Manufacturing Technician

    Manufacturing Technician

    GTT, LLC • Newark, Delaware, US
    Full-time
    Primary Job Title : Manufacturing Technician (2nd Shift) Alternate / Related Job Titles : Production Technician Operations Technician Assembly Technician Manufacturing Operator Process Technician Loc...Show more
    Last updated: 30+ days ago • Promoted
    Quality Inspector

    Quality Inspector

    Aerotek • Exton, PA, US
    Permanent
    We are seeking a skilled Quality Inspector to join our team in Exton, PA.The successful candidate will be responsible for handling all incoming parts inspections, using testing equipment to identif...Show more
    Last updated: 3 days ago • Promoted
    Production Operator - Full time!

    Production Operator - Full time!

    1007 Clarios, LLC • Middletown, DE, United States
    Full-time +1
    Paid vacation and 13 paid holidays.Health, dental, vision, and life insurance.Health Savings Account contributions available. Annual bonus opportunity (up to 4% based on plant performance).PPE, unif...Show more
    Last updated: 30+ days ago • Promoted
    Manufacturing Technician

    Manufacturing Technician

    Global Technical Talent • Newark, DE, United States
    Full-time
    Manufacturing Technician (2nd Shift).You'll collaborate with engineers, quality specialists, and leadership teams on.This role offers the opportunity to gain hands-on experience, contribute to cont...Show more
    Last updated: 1 day ago • Promoted
    Production Associate

    Production Associate

    Staffmark Group • Aberdeen, MD, United States
    Full-time
    Staffmark is hiring Production Associates in Aberdeen, MD! This is a great entry-level opportunity for dependable individuals who are ready to grow their skills in a fast-paced warehouse environmen...Show more
    Last updated: 4 days ago • Promoted