Hotel Front Desk Agent

Job Summary :

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests.

The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation : $17.50 - $19.50

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :