Automotive Service Advisor / Assistant Manager

Job Description

Job Description

Automotive Service Advisor / Assistant Manager

Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic , energetic , and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor / Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence .

Responsibilities :

• Greet customers with professionalism and enthusiasm
• Write and manage repair orders from intake to delivery
• Communicate effectively with technicians and parts department
• Maintain high levels of CSI (Customer Satisfaction Index)
• Monitor and manage daily service department workflow
• Assist in coaching and supporting service advisors and support staff
• Track and analyze department KPIs and performance metrics
• Help implement and maintain efficient service processes and best practices
• Step up and lead when the Service Manager is unavailable

Qualifications :

What We Offer :

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.