Client Services Specialist I

Job Description

Client Services Specialist I

WESTPAK. –  San Jose, CA

Why Join Us?

At WESTPAK, we’re not just about testing, we’re about helping our clients launch products with confidence. As a Client Services Specialist , you’ll be at the heart of our client experience, combining excellent customer service with technical writing skills to guide clients through complex projects. If you love solving problems, building relationships, and collaborating with engineering teams, this role is for you.

What You’ll Do

• Be the first point of contact :  Support clients via phone, email, and in person with pricing, testing information, and order details.
• Own the quoting process :
• Understand client needs and project requirements.
• Provide technical guidance and recommend the right testing solutions.
• Draft, edit, and finalize accurate quotes within deadlines.
• Follow up regularly to build client loyalty and encourage repeat business.
• Collaborate across teams :  Partner with engineers during testing stages to deliver a seamless client experience.
• Keep records sharp :  Maintain complete and accurate documentation in Salesforce—capturing all client interactions, updates, and project details.
• Level up your skills :  Take on more complex testing quotes, analyze data, and even lead daily huddles.
• Be the client advocate :  Spot issues early, escalate when needed, and always push to deliver exceptional service.

What We’re Looking For

Who You Are

Why You’ll Love It Here

👉 Ready to make a difference?  Apply today and bring your customer service skills and technical mindset to a role where your work truly matters.

Currently anticipated starting salary range $29-31 / hour depending on experience with company-wide bonus incentive and Employee Stock Ownership Participation.

Principals only , we are not accepting any resumes or support from outside vendors. Please refrain from unsolicited marketing for the role.