Key Hourly Supervisor

BL Development GroupRoyal Oak, Michigan, United States, 48067

30+ days ago

Job type

Full-time

Job description

Reports To : General Manager

Summary : Key Hourly Supervisor supports the Management Team by assuming additional leadership responsibilities beyond the normal tasks required of a Front or Back of House hourly Team Member throughout the course of a “Key” shift.

Required Training / Experience / Education

Experience in fast paced, high volume restaurant / bar required
High performing Front or Back of House Bar Louie Team Member preferred
Computer Systems Knowledge – (POS – Aloha Expertise, Excel, Windows, etc.)

Minimum Qualifications

Capacity to learn leadership abilities

Must be alert to Team Member and Guest needs

Ability to coach, teach and train

Command of the English language

Available to work 40 hour work week

Must be able to stand 8-10 hours

Good listening and verbal communication skills

Good hearing for safety and accurate communication

Must be able to lift 50 pounds

B ar Louie Expectations

100% focus and dedication to “I am Louie” guiding Principles - Service Minded, Respectful, Results Driven, Smart, Trustworthy, Innovative, Team Oriented, Fully Engaged, Coach

Choose the Right Attitude : Be Bold – Be YOU – Be the Best

Guest 1st Mentality

Create Relationships

Treat It Like You Own It, Be there – Be present

Work Hard – Have Fun – Make Money

Responsibilities & Duties

Believes in and follows all Team Member Handbook standards and expectations

Knowledge of companywide initiatives, promotions and areas of focus

Demonstrates expert menu knowledge

Knowledge and execution of Success Routines to properly open and close the unit.

Assist in ordering LBW, food and supplies, as necessary

Assist in the inventory process, as necessary

Receive and properly store product shipments (food, beverage, supplies, etc.)

Familiarity with Bar Louie systems and tools (Ulti-pro, RightView Web, Crunchtime, Fourth, Backstage, etc.)

Adherence to clock in / out standards and punch edit procedures

Knowledge and compliance with all FLSA laws, including tip sharing, clocking in / out, drawer shortages, walkouts, tip credit, etc.

Knowledge and compliance with all harassment policies.

Responsibilities & Duties, cont.

Knowledge and compliance with federal, state and local labor laws

Knowledge and adherence to Bar Louie cash handling procedures, safe audits, and financial responsibilities

Work with Management to retrieve and use daily sales projections and Fourth data to understand daily / shift costs and make informed decisions around cutting staff

Adherence to Bar Louie Front of House checkout procedures and tip out standards

Adherence to pour testing guidelines, as required by the shift

Ability to perform a Front and Back of House shift change

Ability to perform Daily Prep Inventory in Crunchtime

Ability to perform Back of House line check and produce prep list in Crunchtime

Ability to perform Manager Aloha functions, including the appropriate use of comps and voids

Ability to perform table touches and successfully handle Guest complaints

Ability to coach and address Team Members throughout a shift and provide Managers feedback

Ability to conduct a positive, energetic and informative pre-shift

Ability to understand and adhere to all health and safety sanitation standards as well as Eco Sure compliance.

Understand and adhere to Bar Louie policies and procedures in the event of an emergency

Understand and implement Front and Back of House safety measures

Knowledge of Bar Louie equipment and how to address common issues that may occur

Understand and adhere to MALT standards throughout the course of a day

100% commitment to follow all internal product control measures, including : food and liquor inventories, purchases and loss prevention measures, etc.

100% commitment to the cleanliness, sanitation and organization of all Front and Back of House areas, including : service stations, bar, office, walk in, dry storage and dishwashing areas.

Works with all Team Members to assure 100% quality in our food and beverage products 100% of the time.

PIc57cd9125e21-30511-34979699

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Supervisor Hourly • Royal Oak, Michigan, United States, 48067

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