Customer Success Manager - Retention

Customer Success Manager - Retention

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. As a Customer Success Manager, you will be responsible for engaging with customers of Realtor.com | Homes for Sale, Apartments & Houses for Rent to reinforce the value proposition of our product suite. You'll spend your day fielding calls from agents and brokers and working with each client to ensure overall satisfaction. You will gain negotiating and problem-solving skills as you find solutions and process discounts, credits and / or extension requests when applicable. You will engage customers (Real Estate Agents and Brokers) who have shown interest and been identified as ready to purchase our advertising products, such as our lead generation subscriptions. You will confirm order details, including product availability, enter orders, follow-up on orders / reorders and more. We'll look to you to be able to think on your feet, drive our value proposition and propel overall customer success. In addition, you will gauge and coordinate frequently with Digital Sales Consultant and Sales Management teams servicing these accounts. You can also expect to interact with other internal and external stakeholders. This position is an entry-level role and is an excellent starting point that could lead to bigger and better opportunities in the future. We promote a collaborative, versatile environment, and you should be willing and able to help out with other projects as needed. Daily, you will work on the phone talking to customers. Typically, you will handle approximately 50 calls per day, including 10 to 20 inbound calls.

Top Reasons to Apply :

• Gain hands-on customer relationship experience through direct engagement with real estate agents and brokers
• Launch a career in a leading real estate tech company in the digital housing marketplace
• Fast-paced, collaborative environment where you can sharpen multitasking and problem-solving abilities

What You'll Do :

What You'll Bring :

How We Work :

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You :

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to :

Do the best work of your life at Realtor.com Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal : finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status as a disabled veteran and / or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.