Customer Success Manager- Agencies (m / f / d)
KayzenPhoenix, AZ, US- Full-time
Customer Success Manager- Agencies
Customer Success Manager- Agencies (m / f / d) Remote, India
Hello I am Jigar, Customer Success Lead at Kayzen, and I am now looking for a Customer Success Manager to join our team. In this role, you will play a vital role in driving customer satisfaction, fostering long-term relationships and contributing to the overall growth and success of the company.
But wait, you have not heard of Kayzen before?
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the three core pillars of performance, transparency, and control, Kayzen powers the world's best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage.
With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
To succeed in this role you need :
- In-depth mastery of Kayzen DSP for client success
- Strategic client management and campaign excellence
- Leading in industry knowledge and trends
- Client advocacy and relationship building
Responsibilities We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.
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