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Program manager Jobs in Phoenix az

Last updated: 3 days ago
  • Promoted
Operations Program Manager

Operations Program Manager

Addison GroupPhoenix, AZ, US
$60,000.00–$63,000.00 yearly
Permanent
Show moreLast updated: 9 days ago
  • Promoted
Technical Program Manager

Technical Program Manager

Swarmbotics AIScottsdale, AZ, US
Full-time
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

ConvergintPhoenix, AZ, US
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

LifewellLife Wellness Center - University, Phoenix, AZ, US
$67,464.00–$81,055.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Program Manager - Phoenix, AZ

Program Manager - Phoenix, AZ

Convergint TechnologiesPhoenix, AZ
$90,000.00–$110,000.00 yearly
Show moreLast updated: 11 days ago
  • Promoted
Program Marketing Manager

Program Marketing Manager

Valley of the Sun Jewish Community CenterScottsdale, AZ
Show moreLast updated: 11 days ago
  • Promoted
Procurement Program Manager

Procurement Program Manager

LiveOpsScottsdale, AZ
Full-time
Show moreLast updated: 11 days ago
Program Manager

Program Manager

Arizona State University Graduate and Professional Student Association (ASU GPSA)Tempe, AZ, US
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

Paragon SystemsPhoenix, AZ, US
Show moreLast updated: 30+ days ago
  • Promoted
ERP Implementation Program Manager

ERP Implementation Program Manager

Foam Fabricators IncScottsdale, AZ, US
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Program Manager

Program Manager

SUNSHINE RESIDENTIAL HOMES INCGlendale, AZ, US
Full-time
Show moreLast updated: 7 days ago
  • Promoted
Program Manager

Program Manager

The Building PeoplePhoenix, AZ, US
Full-time
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

Paradigm TechnologyScottsdale, AZ, US
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

Dover CorporationPhoenix, AZ, US
Show moreLast updated: 30+ days ago
  • Promoted
Program Manager

Program Manager

VirtualVocationsGlendale, Arizona, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Program Manager

Program Manager

Optimas SolutionsPhoenix, AZ
Full-time
Show moreLast updated: 11 days ago
Program Manager

Program Manager

American ExpressPhoenix, Arizona, United States
$110,000.00–$190,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Program Manager

Program Manager

Sage Counseling IncPhoenix, AZ, US
$83,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Program Manager

Program Manager

CECPhoenix, Arizona, United States
Full-time
Show moreLast updated: 3 days ago
Program Manager

Program Manager

Dover Food RetailPhoenix, AZ, US
Show moreLast updated: 30+ days ago
Operations Program Manager

Operations Program Manager

Addison GroupPhoenix, AZ, US
9 days ago
Salary
$60,000.00–$63,000.00 yearly
Job type
  • Permanent
Job description

Job Description

Job Description

Job Title : Operations Program Manager

Location (city, state) : Phoenix, AZ (Hybrid : 2 days in-office, 3 days remote)

Industry : Nonprofit

Pay :

  • 28.00 - $30.00 / hour (Contract)
  • 60,000 - $63,000 / year (Potential Direct Hire Conversion)

About Our Client :

Our client is a nonprofit organization dedicated to supporting financial literacy, housing stability, and wealth-building opportunities for underserved communities. They collaborate with community partners and organizations to deliver impactful programs that foster economic prosperity.

Job Description :

This role involves managing the daily operations of a counseling program, ensuring call center performance meets or exceeds quality and compliance standards, and supporting strategic initiatives. The Operations Program Manager will play a critical role in enhancing service delivery, managing resources, and driving improvements within the program.

Key Responsibilities :

  • Oversee program performance, including quality, compliance, and productivity metrics.
  • Train and guide call center representatives, ensuring adherence to policies and objectives.
  • Address operational challenges and recommend solutions to improve efficiency.
  • Resolve escalated client concerns with a focus on superior service and fiscal responsibility.
  • Prepare reports and analyze data to inform management decisions and support goals.
  • Process and manage invoices and contracts with vendors and community partners.
  • Collaborate with team leads to create and update training materials and procedures.

    • Qualifications :

  • 5+ years of experience in a call center or customer service role, including 3+ years in a supervisory or lead capacity.
  • Advanced proficiency in Microsoft Excel.
  • Bilingual in English and Spanish.

    • Desired Experience :

  • Familiarity with mortgage products, lending programs, and loan application processes.
  • Experience in community-based organizations or nonprofits.
  • Understanding of the U.S. Latino community and related nonprofit initiatives.

    • Additional Details :

  • Start Date : 12 / 6
  • Hours : Monday to Friday, 8 : 00 AM - 5 : 00 PM with flexibility
  • Systems : MS Excel, Monday.com, Salesforce
  • Interview Process : One virtual interview, followed by a final onsite interview

    • Perks :

  • Hybrid schedule with flexibility.
  • Opportunity to work with a mission-driven organization.
  • Potential for long-term employment.

    • Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.