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Division Vice President of OperationsThe Carlisle Group (TCG) • Dallas, TX, US
Division Vice President of Operations
The Carlisle Group (TCG) • Dallas, TX, US
1 day ago
Job type
- Full-time
Job descriptionOversee the division's profits and losses (P&L), ensuring revenue and profitability targets are met or exceeded. Develop accurate revenue forecasts and budget plans in alignment with corporate goals. Monitor key financial metrics, including gross margins, operating expenses, and net profitability, and take corrective action as needed. Partner with Finance teams to deliver timely and accurate financial reports and analyses. Drive sales performance by setting ambitious yet achievable revenue targets across branches within assigned division. Oversee branch-level sales strategies, ensuring alignment with division-wide goals. Identify and pursue new market opportunities to increase market share and drive growth. Standardize and optimize branch operations, including inventory management, resource allocation, fleet, facility management, and process efficiency. Track KPIs to improve operational performance, quality control, and customer service. Foster a culture of continuous improvement by implementing best practices and Lean principles. Champion a customer-centric approach in all branch operations to enhance customer experience. Monitor and respond to customer feedback, implementing strategies to address concerns and exceed expectations. Drive initiatives to improve overall service quality. Ensure compliance with company policies, industry standards, and local, state, and federal regulations. Oversee the implementation and adherence to safety protocols across all branches. Serve as the primary liaison between branch operations and executive leadership, ensuring effective communication and alignment. Partner with Marketing, Finance, and Human Resources (HR) teams to support branch initiatives and resolve challenges. Provide regular feedback to peers on product line performance, supply chain challenges, and improvement opportunities. Develop and execute a robust succession plan in alignment with company leadership principles. Provide employees with growth opportunities and challenges as part of the succession planning process. Embody company core values and guiding principles, fostering the same mindset within teams. Complete special projects assigned by the CRO, ensuring timely and high-quality execution. You have a responsibility to lead your teams in accordance with the company's leadership philosophy, implementing all 10 of the Managerial Leadership Practices (MLPs). Coach and develop branch General Managers and their teams, ensuring alignment with division and Company priorities. Cultivate a high-performance culture by fostering accountability, collaboration, and innovation. Recruit and retain top talent to ensure the sustained success of division operations. Assign tasks, projects, or special assignments clearly so employees know what is required of them, how much, by when and what resources are available for them to use to achieve the task. Appraise how effectively subordinate employees use their judgment and discretion in carrying out tasks and solving problems; discusses appraisals with them as an ongoing working dialogue focusing on their future growth and development. Coach subordinates to increase their effectiveness in their role and to meet their expectations; mentor subordinates-once-removed in career progression. Decide subordinate pay and merit increases within established organization compensation guidelines; communicates pay revisions with them. Make de-selection decisions if employees cannot perform the work required and inform the immediate manager once the process begins. Make dismissal decisions if employees are found guilty of a serious infraction of the Company's core values or rules and regulations. Continuously improve the systems and processes used to deliver outputs within your assigned area of operation. Interact with other Company leaders to learn how to support and improve the customer journey. Bachelor's degree strongly preferred; equivalent experience required. 10+ years of experience leading a geographically diverse team (multi-unit) to hit metrics and KPIs; prior construction industry experience is preferred. 10+ years of experience in B2C, customer-facing environments strongly preferred. 10+ years of experience in a leadership role with 5+ years of experience managing other managers in a multi-unit environment exceeding $200M in annual sales; or demonstrated experience leading large-scale organizations. 10+ years of P&L management experience. Relentless focus on customer service. Proficient in data-driven decision-making with the ability to interpret analytics to overcome obstacles. Expertise in CRM systems and customer service platforms. Ability to organize and analyze data to drive results through metrics and KPIs. Must have a valid smart phone or smart device to log in to company required systems using two-factor authentication. Exempt role with varying hours as needed to meet the needs of the business, in office and in the field. May require travel up to 75% but could be less based on the needs of the business. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Regularly required to : think analytically and be exact or highly accurate; identify complex problems, develop options, and implement solutions; work in a team; pay attention to and remember details; communicate effectively including active listening to understand points being made and asking appropriate questions; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; and read to understand work related documents. While performing the duties of this job, the employee is regularly required to : sit for prolonged periods; perform repetitive motion of hands / wrists / fingers; and move between different physical locations within and between buildings.
The Carlisle Group has been retained to search for a Division Vice President of Operations (DVP). Our client is America's Most Admired Home Remodeling Brand, operating in 40+ markets across 24 states. The company was founded in 2006, employs 3,000+ employees, and is generating $1B+ in sales. They are the leading experts in residential bathroom remodeling, window, and door replacement, specializing in a fast, easy, and convenient home remodeling experience. This DVP role is for their Western Division. The position will be responsible for 9 branches. Preferences for candidate location are in Dallas, Houston, or Phoenix AZ.
Organizational Position
The Division Vice President of Operations will report to the Chief Revenue Officer (CRO) and oversee the entire Division Operations team throughout the assigned division, leading a team of General Managers (GMs) and support staff. This role will be the senior operational leader for the assigned division and will have ownership of the performance of every branch within the assigned division, serving as the vital link between corporate strategy and operational execution.
Essential Functions and Key Role Accountabilities
Strategic Leadership :
- Develop and implement the division's strategic business plan, ensuring alignment with corporate objectives.
- Analyze market trends, competitive landscape, and customer needs to identify growth and improvement opportunities.
- Collaborate with peers and corporate leadership to ensure effective communication and alignment on strategies.
Financial Management :
Sales and Market Growth :
Operational Excellence :
Customer Experience :
Compliance and Safety :
Collaboration and Communication :
Team Development and Leadership :
Special Projects :
Leadership Accountabilities :
What Success Looks Like
The Division Vice President of Operations must take ownership of the performance of their assigned division. Every branch within their span of control is their responsibility. It is critical for the Division Vice President of Operations to address any issues within the division proactively as they arise. Tireless effort is required to achieve the necessary results expected by the Executive team. A commitment to continual improvement, both individually and within the team, is a key measure of success. The Division Vice President of Operations must work closely with peers and ensure that adequate resources are provided to support the team, offering everyone an equal opportunity for success. The best measure of success will be the ability to support the division and all employees within it to achieve the goals set by the CRO and Executive team.
Minimum Role Requirements
Work Environment and Mental or Physical Requirements
REASONABLE ACCOMMODATION FOR DISABILITY
Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to inform the Talent Acquisition or Human Resources Department to begin the interactive exchange process.
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